MOHAMMED AZMATH ALI
Compliance and Operations Associate
Hyderabad
Summary
Compliance and Operations Associate reviewing customer accounts, orders, refunds, payments, and delivery transactions for policy breaches and fraud signals. Investigates 30+ compliance and fraud cases per month, including chargebacks, refund abuse, account misuse, and payment discrepancies while maintaining audit trails, case logs, and strict SLA delivery. Supports risk, fraud, and payments teams through root cause analysis and high-accuracy compliance reviews.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Compliance and Operations Associate
Amazon India Pvt Ltd.
Hyd
09.2021 - Current
- Validate customer accounts, orders, refunds, payments, and delivery transactions for policy compliance and fraud indicators.
- Maintain 100% adherence to Amazon's internal compliance frameworks, SOPs, and regulatory standards across daily reviews.
- Investigate chargebacks, refund abuse, account misuse, and payment discrepancies to identify root causes and resolution paths.
- Perform transaction-level audits to surface suspicious patterns, violations, and operational anomalies using quality control checks.
- Attentative and communicative customer service representative with almost five years of experience responding to all manner of customer inquiries. International and domestic calling, Career highlights include receiving 99% positive customer survey. Seeking a role, where my problem-solving and interpersonal skills can be leveraged to achieve and maintain the highest level of customer service.
- Maintain accurate CRM & Case Management records, case logs, and audit trails for regulatory and internal review.
- Sustain 98-99% accuracy in compliance review workflows while meeting strict SLAs, quality metrics, and audit benchmarks.
Education
Master of Business Administration - Marketing & Finance
Osmania University
05-2022
Bachelor of Business Administration -
Osmania University
05-2020
Skills
CRM & Case Management
Quality Control
MS Excel
Audit Documentation
Policy Compliance
Risk Assessment
Fraud Detection
Chargeback Investigation
Root Cause Analysis
International and domestic customer service
Customer escalation handling
Subject matter expert
Accomplishments
- Rewards and Recognition Award.
- Highest Contact Handles & Most Overtime Hours During Peak Periods.
- Awarded Support Star for Exceptional Customer Feedback and Maintaining Top Resolution Rates For Q4 2023.
- Initiated a Peer Training Program on Software Troubleshooting Enhancing the Teams Overall Technical Capabilities.
- Key Contributor in Building the Leave Management Tool in Sharepoint and Designing the Team Sharepoint Page to Track Leaves, Mytime Correction and Updates.
- Produced Timely Investigated Reports and Communicate Findings clearly to Stakeholders.
- Analyse Case Data to Identify and Recommend Preventive Control.
- Analyse Data Trends to Identify Potential Risk and Improve Investigative Processes.
Additional Responsibilities
- Subject Matter Expert for New Hires, Educating New Team Members, Conducting Huddles and Coaching Agents to Improve Performance.
- Providing Real Time Technical Support.
- Conducting Quality Audits & Implementing Process Improvements to Ensure Accuracy and Efficiency.
- Acting as a bridge between the client and operations to explain policy changes or project goals.
Timeline
Compliance and Operations Associate
Amazon India Pvt Ltd.
09.2021 - Current
Master of Business Administration - Marketing & Finance
Osmania University
Bachelor of Business Administration -
Osmania University