Mohammed Bilal Sha Khadri

• Business Insights: I was holding 4 trackers

1. Low Performing Sites

2. Video Template Tracker

3. Poor Rendering Creatives

4. Fortune 500 Companies

• Enhanced team productivity by streamlining communication and implementing efficient project management tools.
• Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines.
• Collected data from wide-ranging sources.
• Designed customized data collection models for specific visualization tasks.

• Polygon Operations: Creating of polygons with respect to the product data
  and forwarding these metadata to the respective team which helps the
  advertisers to target the location for marketing purpose and implement campaigns.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.
• Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
• Maintained database systems to track and analyze operational data.

To assist Capital One credit card customers with their queries ( Issue card, Re-
issue of card, Add-on card, Activation of card, Interest rates, Payments, Dues,
Statement, Reporting an unauthorized transaction if you suspect fraud, to changing
the PIN number, or reporting a lost or stolen card and blocking it immediately, fee
waiver etc. )

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.