Mohammed Faizanuddin Siddiqui
Summary
Dynamic Team Leader with extensive experience in leading and motivating teams to achieve outstanding results. Proven track record of effective communication, strong leadership, and exceptional interpersonal skills. Skilled in Microsoft Office, report writing, and fostering a collaborative work environment. 5+ years of experience in the field of networking. Highly Trained and skilled on switches, Routers, SD-WAN, Meraki, Aruba, Cisco routers and switches, LAN connections, highly experienced on handling interactions, transacting, troubleshooting with other partner carriers for testing purposes on networking troubles. 1+ years of experience in the field of Microsoft Azure Cloud. Highly trained and skilled on Microsoft tools, Directory services, Azure virtual desktop, Windows 365 Cloud PC and VDI infrastructure (Both On-Prem & Cloud). Highly experienced on handling interactions, transacting, troubleshooting with other businesses for assisting and managing their environments.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Team Leader – Operations
Hinduja Global Solutions
Bangalore
12.2018 - 10.2024
- Led a team of 26 in achieving project goals, resulting in a 75% increase in operational efficiency. Coordinated and delegated tasks effectively, ensuring timely project completion and high team morale.
- Led team of networking professionals to consistently achieve performance targets, including NPS, quality scores, mean time to resolve (MTTR), attendance adherence, and shrinkage, while fostering a collaborative environment that enhanced performance and customer satisfaction.
- Led a team to achieve project goals and objectives. My role involved effectively coordinating and delegating tasks, monitoring progress, and ensuring successful project completion. I utilized my strong communication, leadership, and interpersonal skills to foster collaboration and drive team performance.
- Led the implementation of advanced networking solutions, including SD-WAN and Cisco technologies, providing training to a team of 65 employees to enhance service delivery.
- Fostered collaboration through regular team meetings and performance reviews, enhancing communication and improving project outcomes.
- Trained new employees on networking principles, technologies, and best practices, up-skilling teams on latest networking solutions to ensure alignment with emerging technologies.
- Extensive Networking Expertise: Proficient in deploying, managing, and troubleshooting complex networking environments for large enterprises, residential clients, and reselling partners. Skilled in utilizing cutting-edge technologies such as SD-WAN, Cisco routers & switches, ADTRAN routers, CALIX routers, DSLAMs & ONTs, MERAKI devices, LAN & WAN connections, Circuits: MPLS, Copper, POTS, L3VPN, Wireless, Ethernet, T1 & T3, Third party owned circuits & devices.
- Salesforce Expertise: Certified and experienced in utilizing Salesforce for managing customer reported issues as incidents/tickets, generating reports, and ensuring efficient case resolution.
- Report making and presentation: Proficient in data analysis and report generation using MS Excel, creating compelling presentations to effectively communicate performance metrics and trends to large audiences, including senior management and U.S. clients.
Senior Advocate – Microsoft Azure & Cloud
Concentrix
Pune
04.2025 - Current
- As a Senior Microsoft Cloud Support Engineer, I provide advanced technical support for enterprise customers across Microsoft cloud technologies, specializing in Microsoft Azure, Azure Virtual Desktop (AVD), Windows 365 Cloud PC, Virtual Desktop Infrastructure (VDI), Windows Directory Services, Active Directory, Microsoft Entra ID, and Windows Networking. I am entrusted with handling business-critical and highly escalated customer cases, delivering timely resolutions while maintaining exceptional customer satisfaction.
- Led and mentored 12 newly on-boarded Technical Support Engineers, accelerating onboarding process and enhancing technical proficiency through targeted training programs.
- Collaborate closely with Microsoft Product Engineering, Escalation Teams, and cross-functional stakeholders to investigate product-level issues, resolve critical enterprise incidents, and consistently meet or exceed SLA commitments.
- Handled the organization's most impactful escalations, delivering expert problem-solving and clear communication to enhance customer experiences.
- Created technical documentation and improved internal knowledge-sharing resources, identifying recurring issue trends and recommending process improvements that elevated support quality.
- Troubleshoot and resolve complex issues involving Microsoft Azure, Azure Virtual Desktop (AVD), Windows 365 Cloud PC, Virtual Desktop Infrastructure (VDI), Windows Directory Services, Windows Networking, Active Directory, Microsoft Entra ID (Azure AD), DNS, DHCP, VPN connectivity, Remote Desktop Services, identity management, and hybrid cloud environments.
- Utilize advanced Microsoft diagnostic and monitoring tools to analyse logs, performance metrics, networking behaviour, authentication issues, and system health. Maintain comprehensive technical documentation, case notes, knowledge base articles, and troubleshooting guides to improve operational efficiency and knowledge sharing.
- Appointed as the Focus Lead for Azure Virtual Desktop (AVD) and Windows 365 Cloud PC, serving as the primary technical point of contact for complex escalations, driving technical excellence, mentoring engineers, sharing best practices, and collaborating with leadership to improve service quality and operational efficiency.
- Manage multiple Premier support cases simultaneously while consistently meeting SLA commitments and customer expectations. Conduct in-depth troubleshooting for cloud infrastructure, virtualization, networking, identity, authentication, and operating system-related incidents.
- Diagnose performance issues affecting Azure Virtual Desktop environments, Windows 365 Cloud PCs, Azure virtual machines, networking components, and directory services. Resolve user access, authentication, synchronization, profile, connectivity, and provisioning issues across Microsoft cloud platforms.
Education
BCA -
New Horizon College of Engineering
Bangalore, Karnataka06-2020
PU -
New Horizon PU College
Bangalore, Karnataka07-2017
10th -
Kairalee Nilayam Central School
Bangalore07-2015
Skills
- Azure Virtual Desktop
- Windows 365 Cloud PC
- Azure Cloud AD
- Windows Directory Services
- Active Directory
- Windows networking
- Virtual desktop infrastructure
- Azure technologies
- Advanced troubleshooting techniques
- Microsoft diagnostic tools
- Networking expertise
- Network Architecture
- Network design
- Solution development
- Information Technology
- Technical skills
- Data Analysis
- Project Management
- Task Prioritization
- Team Leadership
- Team Development
- Client Engagement
- Communication Skills
- Interpersonal Skills
- Documentation Creation
- Crisis Management
- Strategic Thinking
- Problem solving
- Decision making
- Judgment skills
- Adaptability
- Continuous Learning
- Team Collaboration
Certification
- Salesforce Certification in Testing & Bug Identification, Bangalore
- Completed Three Pillars of Azure Cloud, Pune
- Completed AZ-900 Exam Prep
- Completed AZ-140 Exam Prep
- Completed AZ-305 Exam Prep
- Managing Fslogix on Cloud and On-Prem
- Windows Networking
- Business Continuity of Azure Virtual Desktop
- Microsoft Azure Storage
Accomplishments
- Best Team Lead Award Winner, Bangalore, Recognized for consistently surpassing team performance targets.
- Star Performer Award winner, Bangalore, Achieved personal performance targets while delivering exceptional customer service.
- Champ Award, Pune, Recognized for exceptional ownership, leadership, and commitment to organizational success.
Personal Information
- Date of Birth: 11/19/99
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Hindi
- Kannada
- Tamil
- Urdu
Hobbies and Interests
- Music
- Driving
- Gaming
- Travelling
Professional Highlights
- Team Leader – Operations, Hinduja Global Solutions (HGS), Bangalore, 12/18, 10/24
- Senior Advocate – Microsoft, Concentrix, Pune, 04/25, Ongoing
Timeline
Senior Advocate – Microsoft Azure & Cloud
Concentrix
04.2025 - Current
Team Leader – Operations
Hinduja Global Solutions
12.2018 - 10.2024
BCA -
New Horizon College of Engineering
PU -
New Horizon PU College
10th -
Kairalee Nilayam Central School