Mohammed Ghouse

Dynamic Senior Operations Executive with a proven track record at Kredit Bee, adept in SAP CRM and data analysis. Expert in leading teams to enhance performance and drive operational excellence. Skilled in troubleshooting and fostering professional development, ensuring timely resolutions and client satisfaction. Passionate about leveraging AI and machine learning for innovative solutions.

• Operations Executive, G7CR Technologies, Bangalore, 2018/2019, Managed international broadband data cloud operations., Resolved all technical issues for the clouding data and analysis., Used SAP tools to support technical issues for customers.
• Senior Executive Support & Quality Analyst, Cogent, Bangalore, 2019/2022, Efficiently managed operations for the voice process as per business requirements., Led, mentored, and guided a team of 15 to 20 members for performance and professional development., Monitored productivity metrics weekly and conducted performance reviews., Published daily reports on service requests, rescheduled and canceled appointments., Handled urgent client requests and ensured prompt resolution., Conducted performance reviews and implemented action plans for improvement.
• Senior Operations Executive & SME, Kredit Bee, Bangalore, 2022/2025, Ensured timely loan settlements and managed the senior settlement team., Led, mentored, and guided team members in loan processing and customer support., Led, mentored, and guided a team of 15 to 20 members for performance and professional development.

Father's name: Mohammed Asifulla