Rohit Singh
Surat
Summary
Results-driven Customer Support and Operations Executive with over 3 years of experience in managing customer inquiries, resolving issues, and supporting operational tasks. Expertise in written communication, research, and content creation, with a focus on enhancing customer experiences. Pursuing opportunities in Content Writing, Customer Support, or Operations to leverage strong communication and problem-solving skills.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Customer Support & Operations Executive
Rohitsingh
Thane Maharstra
07.2022 - Current
- Resolve customer issues by understanding requirements and providing clear solutions.
- Handled customer queries via email, chat, and other channels to ensure timely resolutions.
- Maintain professional written communication with customers and internal teams.
- Maintain accurate records of customer interactions and resolutions.
- Manage and prioritize tasks to ensure timely completion.
- Supported daily operations by coordinating tasks and following up on processes to maintain workflow.
- Escalated complex issues to the relevant team.
- Developed and implemented strategies that enhanced executive efficiency and streamlined operations.
Education
BCA - Digital Marketing
United Institute of Management
Allahabad Uttarpradesh07-2017
Skills
- Customer relationship management
- CRM systems
- Ticketing systems
- Email management
- Workflow optimization
- Data analysis
- Reporting tools
Languages
English
Intermediate (B1)
B1
Hindi
Native
Native
Portfolio: View My Work
- Published article links -
https://www.facebook.com/share/p/1DLMXpvrsW/ - Keyword research examples - https://www.facebook.com/groups/2227649711058585/permalink/2430390717451149/
- SEO headings and content structure - https://www.linkedin.com/pulse/buy-twitch-followers-how-evaluate-service-reviews-rohit-singh-tcqtc/
A Headline, Thumbnail, and description Using via chat GPT
- YouTube Video links- https://youtu.be/PFYTHBeWdaU
Show that you can communicate professionally.
- Sample customer support emails
- Responses to common customer issues
- Example troubleshooting instructions
Timeline
Customer Support & Operations Executive
Rohitsingh
07.2022 - Current
BCA - Digital Marketing
United Institute of Management