Sneha Sonavane
Pune
Summary
Motivated BBA student and aspiring Digital Marketing professional with hands-on experience in content creation, CRM management, and customer engagement. Skilled in social media, email campaigns, and online branding strategies. Looking to begin a career in Digital Marketing where I can leverage my communication, analytical, and creative skills to drive business growth.
Resourceful Digital Marketing Intern with experience in implementing and optimizing digital marketing campaigns across various online channels. Strengths include strong SEO skills, content creation, social media management, and the ability to analyze data to improve campaign efficiency. Have made significant contributions in enhancing web traffic and improving brand visibility in previous roles.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Customer Support & Operations Executive
Vodafone
Pune
12.2023 - Current
- Managed 60–70 daily customer interactions across billing, technical, and product queries.
- Promoted digital plans/upgrades through persuasive communication, achieving 25–30 monthly sales.
- Maintained 95% customer satisfaction while ensuring accurate data entry in CRM tools.
- Gained practical exposure to digital platforms, objection handling, and online product promotions.
SEO Intern
Aadme
Pune
02.2025 - 09.2025
- Conducted keyword research to optimize website content for search engines.
- Assisted in creating and updating SEO reports using analytics tools.
- Collaborated with content creators to enhance on-page SEO practices.
- Supported link-building initiatives through outreach and relationship management.
- Analyzed competitor websites to identify areas of improvement for increased visibility in search engine results.
- Optimized existing content with targeted keywords and phrases to increase search engine rankings.
- Gathered customer feedback from surveys and interviews to inform future marketing efforts.
Education
Certification For Complete AI Enabled Digital Marketing Course - Digital Marketing
Aadme
07.2024 - 02.2025
Bachelor of Business Administration -
DY Patil University
Pune, MaharashtraHigher Secondary Certificate -
Maharashtra State Board
Secondary School Certificate -
Maharashtra State Board
Skills
- Social Media Marketing
- Content Marketing
- Copywriting
- SEO
- Email Marketing
- Google Analytics
- Keyword Research
- Canva
- MS Office
- CRM Tools
Languages
- English, Proficient
- Hindi, Proficient
- Marathi, Proficient
- German, Beginner
Projects And Practical Work
- Social Media Campaigns (Personal Projects), Designed content calendars and creatives for Instagram & LinkedIn posts.
- Email Marketing, Created sample newsletters and promotional mailers as part of coursework.
- Content Creation, Wrote engaging posts and captions focusing on brand storytelling and customer engagement.
Digital Marketing Skills
- Social Media Marketing (Instagram, Facebook, LinkedIn)
- Content Marketing & Copywriting
- SEO (Basics: On-page & Off-page)
- Email Marketing Campaigns
- Google Analytics & Keyword Research (beginner knowledge)
- Canva & MS Office for content creation
- CRM Tools: KANA, Citrix, Halo
Languages
Hindi, Marathi
First Language
English
Advanced
C1
German
Beginner
A1
Timeline
SEO Intern
Aadme
02.2025 - 09.2025
Certification For Complete AI Enabled Digital Marketing Course - Digital Marketing
Aadme
07.2024 - 02.2025
Customer Support & Operations Executive
Vodafone
12.2023 - Current
Bachelor of Business Administration -
DY Patil University
Higher Secondary Certificate -
Maharashtra State Board
Secondary School Certificate -
Maharashtra State Board