Mohammed Haseeb Sayeed

Achievements include reducing risk while improving company profits by applying exceptional skills in decision-making, critical thinking and problem-solving. Builds productive relationships, facilitates communication and prioritizes work for optimum productivity.

• My dedication to learning new skills sets me apart. I constantly seek opportunities to improve my expertise and apply that knowledge to my work.
• I’m known for my strong work ethic and dedication to always putting forth my best effort. I take pride in consistently delivering high-quality results and have built a reputation as someone my team can rely on to execute tasks on-time and accurately.
• My strong interpersonal skills have allowed me to create and maintain great working relationships with coworkers and clients, fostering a positive work environment.

▪ Hockey Game: University Level & National Level

▪ Athletics Game: University Level & State Level (Silver Medal 4x100 Relay)

▪ Risk assessment / Document review

▪ Complete a thorough, in-depth analysis of credit reports. The process includes analysis of income proofs, repayment records, loan limits, ROI

▪ Analyzing applicant’s credit history and financial information to assess eligibility

▪ Communicate with the broker through email regarding mortgage requirements

▪ Analyze all loan documents which include income, assets, credit, collateral and other required documentation

▪ Perform underwriting decision-based income (Self-employed, Employed)

▪ Reviewed and verified income documents like Pay slips, P60, SA302, Tax Computation Tax calculation Tax Year overview other documents etc

▪ Verify Loan to Value (LTV) to check customer loan eligibility

▪ Rate switch setup plan for the application product based on the client's requirement

▪ Handling Inbound Calls of SCB Credit card and Liabilities customers, in India, and assisting the customers with enquiries,

Requests and complaints

▪ Handling NRE, NRO, and Resident clients’ queries based on bank accounts, credit cards Term Deposits, and

Recurring Deposits

▪ Creating Term deposits for clients explaining benefits and differences between the Re-investment and simple term

▪ Deposits which are one of the primary revenue drivers

▪ Handling multiple applications – Open span, ebbs, file-net, CCMS SMS banking, etc., with various client

Requirements in assisting sales and services with process notes

▪ Creating requests for Insta accounts with credit cards which is also one of the topmost revenue drivers

▪ Also pitching new products to the clients and helping them with the secured services

▪ Participating in weekly & monthly beyond calls to discuss and arrive at a resolution for the long-pending complaints

▪ Reviews and analyzes customer data/Customer Complaints to discover the root cause of the problem

▪ Able to understand, relate and visualize the impact that could occur in various touch points while conducting RCA

▪ To work closely with the training and Quality team

Area of Specialization:

▪ Mentoring the newcomers and coaching about Products & Processes & certification to handle complaints and ease with the bank-designed applications

▪ Grooming the team members to achieve the set parameters for monthly performance ratings

▪ Handling escalation calls & critical clients

Process & Products reiterating for credit card products and Banking products

▪ Handled the level of the call-escalated Complaints

▪ Expertise in various products Hotel room Booking, and advance room bookings

▪ Analyzing the customer’s complaints, identifying the root cause for the complaints suggesting various Hotel rooms to improve the service

▪ Handled complaints on time room booking for room booking

▪ Analyzing the customer’s complaints and routing to the concerned Resolution speaking with hotel owners and following- up & prioritizing with those hoteliers to resolve the complaints on a high-priority basis

B.sc.ISM (Information System Managemant)

• Father's Name: (Late) Mohammed Hayath Arif
• Date of Birth: 02/11/88
• Marital Status: Married

DCA, Windows XP, Windows 7 & 10, MS Office

Work Achievements:

▪ Appreciations received for the 4th Quarter 2020

▪ Appreciated for 150 & 180 per cent revenue achievement for the 3rd Quarter 2019

▪ Rewarded for the Appreciation received for the years 2018 & 2019 for delighting & delivering the supreme client experience

▪ Appreciated as the best Mentor/Subject Matter Expert (SME) in the Phone Banking Unit

▪ Revenue toppers in almost all the quarters achieving the target

▪ Appreciate for the same from the top management

Sports:

Hockey Game: University Level & National Level

Athletics Game: University Level & State Level (Silver Medal 4x100 Relay)

English, Tamil, Hindi, Urdu

• Father's Name: (Late) Mohammed Hayath Arif
• Date of Birth: 02/11/88
• Marital Status: Married

DCA, Windows XP, Windows 7 & 10, MS Office

Hockey Game: University Level & National Level Athletics Game: University Level & State Level (Silver Medal 4x100 Relay)

English, Tamil, Hindi, Urdu