Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Mohammed Hussain Akhtar Ali

Mohammed Hussain Akhtar Ali

Mumbai

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Product Manager

Jio Insurance Broking Pvt Ltd
Mumbai
01.2024 - Current
  • Acted as a Single Point of Contact (SPOC) for insurance Broking business for Embedded.
  • Acted as liaison between business, sales and IT teams to refine the platform and incorporate features based on market demands
  • Identified cross-selling opportunities, bundling multiple products for a seamless customer experience.
  • Integrating an embedded insurance platform into the Jio ecosystem App.
  • Collaborated with UI/UX team to enhance the platform's customer experience.
  • Analyzed product flows and created appropriate use-cases
  • Validated the end implementation to see if it meets the acceptance criteria
  • Developed product roadmaps to help guide the development of new products.
  • Collaborated with stakeholders to define product requirements and user stories.
  • Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.

Product Manager & Technology

Prabhudas Lilladhar Pvt Ltd
Mumbai
10.2020 - 01.2024
  • Managed and prioritized product roadmap, aligning stakeholder expectations for business success
  • Conduct training and workshop for internal partner’s i.e. Business, Sales & ops at a time of product Launch.
  • Acted as liaison between business, sales and IT teams to refine the platform and incorporate features based on market demands
  • Supervised the planning, development & implementation of POSP platform to enable customers to purchase the policy online.
  • Led project planning sessions to map out timelines for feature releases.
  • Conducted market research and competitive analysis for existing and potential products.
  • Identified product gaps and generated innovative ideas to expand market share, improve customer experience and drive growth.
  • Negotiated contracts with vendors related to product components or services.

Product Manager

Landmark Insurance Broking Pvt Ltd
Mumbai
11.2019 - 09.2020
  • Managed cross-functional teams across departments, including engineering, marketing, and sales.
  • Developed business plans to evaluate market opportunity and strategic fit for new product concepts.
  • Boosted customer base penetration with creative promotional approaches.
  • Collaborated with marketing team and functional management to achieve business and marketing strategy objectives.
  • Provided technical guidance during troubleshooting efforts when needed.

Senior Team Leader

Robinhood Insurance Broker
Mumbai
12.2015 - 11.2019
  • Lead a team of 10 advisors to achieve highest productivity.
  • Managing sales budget and set target.
  • Conducted regular performance reviews and provided feedback to team members.
  • Developed strategies for improving customer service levels, productivity and efficiency.
  • Coached, mentored and trained junior team members on their roles and responsibilities.
  • Collaborated with other departments to ensure smooth operations of the team.
  • Organized weekly meetings to review progress against goals and objectives.
  • Surged fresh insurance premium from 1 Cr to 1.44 Cr in 1 Year, in growth of more than 44% in 2018-19.
  • Increased productivity of each advisory by 35% and conversation ratio from 16% to 23%.
  • Acquiring new financial consultant and providing Health insurance Solutions to their clients.
  • Analyzed operational data to identify areas requiring improvement or optimization.

Senior Expert Advisor

Coverfox Insurance Broking
Mumbai
01.2015 - 12.2015
  • Provided accurate information on products and services to customers.

Expert Client Advisor

Medimanage Insurance Broking Pvt Ltd
Mumbai
12.2012 - 01.2015
  • Maintained up-to-date knowledge of company's products, services, policies, procedures.
  • Assisted customers with product selection according to their budget and specific requirements.

Education

B Com - Commerce

Gr Patil Junior College
Mumbai
06-2014

Skills

  • Project Management
  • Network development
  • Generative AI
  • Digital Marketing & Ecommerce

Certification

  • Certified Foundations of Digital Marketing and E-commerce from coursera
  • Certified Generative AI from coursera
  • Certified Product Management from coursera
  • Certified Foundation of Data, Data, Everywhere from coursera
  • Certified Distance Marketing Insurance Products from coursera

Timeline

Product Manager

Jio Insurance Broking Pvt Ltd
01.2024 - Current

Product Manager & Technology

Prabhudas Lilladhar Pvt Ltd
10.2020 - 01.2024

Product Manager

Landmark Insurance Broking Pvt Ltd
11.2019 - 09.2020

Senior Team Leader

Robinhood Insurance Broker
12.2015 - 11.2019

Senior Expert Advisor

Coverfox Insurance Broking
01.2015 - 12.2015

Expert Client Advisor

Medimanage Insurance Broking Pvt Ltd
12.2012 - 01.2015

B Com - Commerce

Gr Patil Junior College
Mohammed Hussain Akhtar Ali