Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Product Manager
Jio Insurance Broking Pvt Ltd
Mumbai
01.2024 - Current
Acted as a Single Point of Contact (SPOC) for insurance Broking business for Embedded.
Acted as liaison between business, sales and IT teams to refine the platform and incorporate features based on market demands
Identified cross-selling opportunities, bundling multiple products for a seamless customer experience.
Integrating an embedded insurance platform into the Jio ecosystem App.
Collaborated with UI/UX team to enhance the platform's customer experience.
Analyzed product flows and created appropriate use-cases
Validated the end implementation to see if it meets the acceptance criteria
Developed product roadmaps to help guide the development of new products.
Collaborated with stakeholders to define product requirements and user stories.
Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.
Product Manager & Technology
Prabhudas Lilladhar Pvt Ltd
Mumbai
10.2020 - 01.2024
Managed and prioritized product roadmap, aligning stakeholder expectations for business success
Conduct training and workshop for internal partner’s i.e. Business, Sales & ops at a time of product Launch.
Acted as liaison between business, sales and IT teams to refine the platform and incorporate features based on market demands
Supervised the planning, development & implementation of POSP platform to enable customers to purchase the policy online.
Led project planning sessions to map out timelines for feature releases.
Conducted market research and competitive analysis for existing and potential products.
Identified product gaps and generated innovative ideas to expand market share, improve customer experience and drive growth.
Negotiated contracts with vendors related to product components or services.
Product Manager
Landmark Insurance Broking Pvt Ltd
Mumbai
11.2019 - 09.2020
Managed cross-functional teams across departments, including engineering, marketing, and sales.
Developed business plans to evaluate market opportunity and strategic fit for new product concepts.
Boosted customer base penetration with creative promotional approaches.
Collaborated with marketing team and functional management to achieve business and marketing strategy objectives.
Provided technical guidance during troubleshooting efforts when needed.
Senior Team Leader
Robinhood Insurance Broker
Mumbai
12.2015 - 11.2019
Lead a team of 10 advisors to achieve highest productivity.
Managing sales budget and set target.
Conducted regular performance reviews and provided feedback to team members.
Developed strategies for improving customer service levels, productivity and efficiency.
Coached, mentored and trained junior team members on their roles and responsibilities.
Collaborated with other departments to ensure smooth operations of the team.
Organized weekly meetings to review progress against goals and objectives.
Surged fresh insurance premium from 1 Cr to 1.44 Cr in 1 Year, in growth of more than 44% in 2018-19.
Increased productivity of each advisory by 35% and conversation ratio from 16% to 23%.
Acquiring new financial consultant and providing Health insurance Solutions to their clients.
Analyzed operational data to identify areas requiring improvement or optimization.
Senior Expert Advisor
Coverfox Insurance Broking
Mumbai
01.2015 - 12.2015
Provided accurate information on products and services to customers.
Expert Client Advisor
Medimanage Insurance Broking Pvt Ltd
Mumbai
12.2012 - 01.2015
Maintained up-to-date knowledge of company's products, services, policies, procedures.
Assisted customers with product selection according to their budget and specific requirements.
Education
B Com - Commerce
Gr Patil Junior College
Mumbai
06-2014
Skills
Project Management
Network development
Generative AI
Digital Marketing & Ecommerce
Certification
Certified Foundations of Digital Marketing and E-commerce from coursera
Certified Generative AI from coursera
Certified Product Management from coursera
Certified Foundation of Data, Data, Everywhere from coursera
Certified Distance Marketing Insurance Products from coursera
Timeline
Product Manager
Jio Insurance Broking Pvt Ltd
01.2024 - Current
Product Manager & Technology
Prabhudas Lilladhar Pvt Ltd
10.2020 - 01.2024
Product Manager
Landmark Insurance Broking Pvt Ltd
11.2019 - 09.2020
Senior Team Leader
Robinhood Insurance Broker
12.2015 - 11.2019
Senior Expert Advisor
Coverfox Insurance Broking
01.2015 - 12.2015
Expert Client Advisor
Medimanage Insurance Broking Pvt Ltd
12.2012 - 01.2015
B Com - Commerce
Gr Patil Junior College
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