Mohammed Hussain Akhtar Ali
Mumbai
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Product Manager
Jio Insurance Broking Pvt Ltd
Mumbai
01.2024 - Current
- Acted as a Single Point of Contact (SPOC) for insurance Broking business for Embedded.
- Acted as liaison between business, sales and IT teams to refine the platform and incorporate features based on market demands
- Identified cross-selling opportunities, bundling multiple products for a seamless customer experience.
- Integrating an embedded insurance platform into the Jio ecosystem App.
- Collaborated with UI/UX team to enhance the platform's customer experience.
- Analyzed product flows and created appropriate use-cases
- Validated the end implementation to see if it meets the acceptance criteria
- Developed product roadmaps to help guide the development of new products.
- Collaborated with stakeholders to define product requirements and user stories.
- Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.
Product Manager & Technology
Prabhudas Lilladhar Pvt Ltd
Mumbai
10.2020 - 01.2024
- Managed and prioritized product roadmap, aligning stakeholder expectations for business success
- Conduct training and workshop for internal partner’s i.e. Business, Sales & ops at a time of product Launch.
- Acted as liaison between business, sales and IT teams to refine the platform and incorporate features based on market demands
- Supervised the planning, development & implementation of POSP platform to enable customers to purchase the policy online.
- Led project planning sessions to map out timelines for feature releases.
- Conducted market research and competitive analysis for existing and potential products.
- Identified product gaps and generated innovative ideas to expand market share, improve customer experience and drive growth.
- Negotiated contracts with vendors related to product components or services.
Product Manager
Landmark Insurance Broking Pvt Ltd
Mumbai
11.2019 - 09.2020
- Managed cross-functional teams across departments, including engineering, marketing, and sales.
- Developed business plans to evaluate market opportunity and strategic fit for new product concepts.
- Boosted customer base penetration with creative promotional approaches.
- Collaborated with marketing team and functional management to achieve business and marketing strategy objectives.
- Provided technical guidance during troubleshooting efforts when needed.
Senior Team Leader
Robinhood Insurance Broker
Mumbai
12.2015 - 11.2019
- Lead a team of 10 advisors to achieve highest productivity.
- Managing sales budget and set target.
- Conducted regular performance reviews and provided feedback to team members.
- Developed strategies for improving customer service levels, productivity and efficiency.
- Coached, mentored and trained junior team members on their roles and responsibilities.
- Collaborated with other departments to ensure smooth operations of the team.
- Organized weekly meetings to review progress against goals and objectives.
- Surged fresh insurance premium from 1 Cr to 1.44 Cr in 1 Year, in growth of more than 44% in 2018-19.
- Increased productivity of each advisory by 35% and conversation ratio from 16% to 23%.
- Acquiring new financial consultant and providing Health insurance Solutions to their clients.
- Analyzed operational data to identify areas requiring improvement or optimization.
Senior Expert Advisor
Coverfox Insurance Broking
Mumbai
01.2015 - 12.2015
- Provided accurate information on products and services to customers.
Expert Client Advisor
Medimanage Insurance Broking Pvt Ltd
Mumbai
12.2012 - 01.2015
- Maintained up-to-date knowledge of company's products, services, policies, procedures.
- Assisted customers with product selection according to their budget and specific requirements.
Education
B Com - Commerce
Gr Patil Junior College
Mumbai06-2014
Skills
- Project Management
- Network development
- Generative AI
- Digital Marketing & Ecommerce
Certification
- Certified Foundations of Digital Marketing and E-commerce from coursera
- Certified Generative AI from coursera
- Certified Product Management from coursera
- Certified Foundation of Data, Data, Everywhere from coursera
- Certified Distance Marketing Insurance Products from coursera
Timeline
Product Manager
Jio Insurance Broking Pvt Ltd
01.2024 - Current
Product Manager & Technology
Prabhudas Lilladhar Pvt Ltd
10.2020 - 01.2024
Product Manager
Landmark Insurance Broking Pvt Ltd
11.2019 - 09.2020
Senior Team Leader
Robinhood Insurance Broker
12.2015 - 11.2019
Senior Expert Advisor
Coverfox Insurance Broking
01.2015 - 12.2015
Expert Client Advisor
Medimanage Insurance Broking Pvt Ltd
12.2012 - 01.2015
B Com - Commerce
Gr Patil Junior College
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