Mohammed Irfan Shaikh
Pune
Summary
I am seeking a position in a domain where an amalgamation of my communication skills and knowledge could fulfill the organization's objectives. Insightful Fraud Prevention Analyst known for high productivity and efficient task completion. Possess specialized skills in data analysis, anomaly detection, and regulatory compliance which enable successful fraud prevention strategies. Excel at critical thinking, problem-solving, and communication, ensuring effective teamwork and project management in fast-paced environments.
Overview
14
14
years of professional experience
Work History
FRAUD PREVENTION ANALYST
TRUCONNECT SOLUTIONS PVT LTD
10.2021 - Current
- After completing 14 months, I was promoted to Fraud Prevention Analyst
- Within the first ten months of my journey with care, I was promoted to Care Specialist
- Floor waking for new batch and helping them with their queries and concerns
- Working on multiple ques like Agent Relations, Help Desk and Escalations
SR. COLLECTOR
CREDENCE RESOURCE MANAGEMENT
02.2019 - 10.2021
- Collecting debts on Telecom Com Bills for USA Clients.
- Floor walking for new batches and helping them with queries and concerns.
- Taking second voices to make the call more liquidating.
- Verifying payments whenever supervisors are busy with another task.
SR. CUSTOMER CARE EXECUTIVE
SLK GLOBAL BPO SERVICES PVT LTD, PUNE
06.2012 - 12.2015
- Worked as a Dispute Resolution for Issuer and Merchant Disputes for USA clients
- Placing the disputed transaction into the system for the cardholder and uploading the cardholder's documents on the same
- Processing 1st chargeback as per the VISA/MasterCard worldwide guideline
- Allocating work among the team and ensuring that TAT is not missed
- Solving pear's queries and helping them in processing
- Collating Daily and monthly processed data for the entire team for SPARK and billing purposes on behalf of the team leader
- Conducted OJT for the new joiners to place the disputed transactions and ensure the accuracy of dispute resolution.
SR. COLLECTOR
TRACK MAIL PVT LTD
12.2010 - 06.2012
- Collecting debts on (Medical Bills) for USA Clients
- Floor waking for new batches and helping them with queries and concerns
- Taking second voices to make the call more liquidating
- Verify payments whenever supervisors are busy with another task.
Education
B. Com -
VINAYAKA MISSIONS UNIVERSITY
01.2013
12th Commerce -
BHARTIYA SHIKSHA PARISHAD
01.2010
10th SSC -
MAHARASHTRA BOARD
01.2007
Skills
- Risk level determination
- Fraud patterns
- Fraud and anomaly analysis
- Trend Analysis
- Fraud identification
- Data Analysis
- Tableau
- Salesforce
- Jira
- MS-Office
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Traveling
- Cooking
Timeline
FRAUD PREVENTION ANALYST
TRUCONNECT SOLUTIONS PVT LTD
10.2021 - Current
SR. COLLECTOR
CREDENCE RESOURCE MANAGEMENT
02.2019 - 10.2021
SR. CUSTOMER CARE EXECUTIVE
SLK GLOBAL BPO SERVICES PVT LTD, PUNE
06.2012 - 12.2015
SR. COLLECTOR
TRACK MAIL PVT LTD
12.2010 - 06.2012
B. Com -
VINAYAKA MISSIONS UNIVERSITY
12th Commerce -
BHARTIYA SHIKSHA PARISHAD
10th SSC -
MAHARASHTRA BOARD
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