Mohammed Jafer M
Manager
Chennai
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged empowering work culture Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Manager
Sutherland Global Service
Chennai
05.2019 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Team Leader
Sutherland Global Service
Chennai
04.2017 - 03.2019
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Associate
Sutherland Global Service
Chennai
06.2015 - 03.2017
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Education
Bachelor Of Engineering - Electrical, Electronics And Communications Engineering
Anna University
Chennai 07.2011 - 06.2015
Skills
Project Management
undefinedTimeline
Manager
Sutherland Global Service
05.2019 - Current
Team Leader
Sutherland Global Service
04.2017 - 03.2019
Associate
Sutherland Global Service
06.2015 - 03.2017
Bachelor Of Engineering - Electrical, Electronics And Communications Engineering
Anna University
07.2011 - 06.2015
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