Mohammed Jafer M
Manager
Chennai
Summary
Highly accomplished program management professional with over 9 years of experience, including 5+
years in a leadership role. Skilled in program/project planning, execution and evaluation across diverse industries. Effective leader with a proven ability to supervise and lead high-performance teams to achieve company goals in a competitive business environment
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Manager
Sutherland Global Service
Chennai
04.2021 - Current
- Managing a LOB of 120 associates along with 6 Team Managers and 6 SMEs
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Team Leader/Supervisor
Sutherland Global Service
Chennai
04.2017 - 03.2021
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Associate Consultant
Sutherland Global Service
Chennai
06.2015 - 03.2017
- Evaluated customer needs and feedback to drive product and service improvements.
- Collaborated with teams to define, strategize, and provide process improvement ideas to Team Leader
Education
B.E - Electrical, Electronics And Communications Engineering
Anna University
Chennai 06.2011 - 04.2015
Skills
Business Development
undefinedCertification
CPM - Certified Professional Manager
Timeline
CPM - Certified Professional Manager
11-2021
Manager
Sutherland Global Service
04.2021 - Current
Operational Finance for Leaders
04-2021
Team Leader/Supervisor
Sutherland Global Service
04.2017 - 03.2021
Associate Consultant
Sutherland Global Service
06.2015 - 03.2017
B.E - Electrical, Electronics And Communications Engineering
Anna University
06.2011 - 04.2015
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