MOHAMMED KHALEEL ULLAH
Hyderabad
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
18
18
years of professional experience
1
1
Certification
Work History
INFORMATION SYSTEMS OFFICER
Firstchoice Readymix Private Limited
Hyderabad
03.2019 - Current
- I am working in Firstchoice as an IT Head, looking after all the IT related activities
- Maintenance of desktops, laptops, LAN, WAN, Printers, Industrial support software's related to the Industry
- Integration of the IT Infrastructure for the new projects is the part of my job activities
- Presently I am Managing 100+ users in my company
- And also I am looking after the sales accounts pertaining to the company
- Prepared proposals outlining requirements, potential solutions and required resources, timelines and costs to achieve objectives.
- Strengthened IT internal infrastructure, help desk, application development, sales, account management and customer service operations areas.
- Provided company users with tech support for IT problems and account maintenance.
- Evaluated organization's technology to recommend upgrades for hardware and software.
PROJECT MANAGER
Mechknowsoft LLC
Hyderabad
07.2016 - 03.2019
- In Mechknowsoft LLC I have worked as an Project Manager. The company was in the business pertaining to IT services developing software applications and mobile apps for clients all over the world
- My work was to get the Project completed by the Designers & Developers
- Co-ordinate with the clients regarding the requirement of their project and get it done with the team and getting the payments from the clients.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- I was also getting interacted with the customers for the new projects and for the payments.
IT COORDINATOR
Lafarge Aggregates & Concrete India Pvt Ltd
Hyderabad
10.2008 - 08.2014
- Lafarge company was construction company indulge in manufacturing of Readymix Concrete
- I have worked in this company as IT Coordinator looking 10 units in entire state of Andhra Pradesh, India
- I was managing all IT related activities and all Industrial Softwares and was able to handle about 150 users successfully.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Conducted periodic inspections of job sites for quality and progress.
IT SUPPORT ENGINEER
Larsen & Toubro Limited
Hyderabad
04.2005 - 07.2008
- Performed preventative maintenance and remedial repairs on authorized peripheral equipment, including desktop, Laptops
- Troubleshoot system and network problems, diagnosing and solving hardware and software faults that resulted savings.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications
- Assisted various departments in maintaining network security and configured remote routers and firewalls.
- Used remote login tools to assist clients with technical and product questions.
Education
Bachelor of Commerce -
Skills
- Server operating systems, managing users in Active Directory, Managing Access rights on server – Share Folders, Creating DHCP, joining users to Domain, Desktop/laptop hardware and software Managing wireless access points, vendor Management, Remote Administration etc
- Network diagnostics
- Data protection measures
- Network fault investigations
- Multidisciplinary teamwork
- Project Coordination
- Data Management
- Maintenance & Repair
- Computer Skills
- Microsoft Office
- Organizational Skills
- Supervision & Leadership
- Friendly, Positive Attitude
- Customer Service
Certification
Microsoft Certified Systems Engineer
Hardware Engineer
Diploma in Computer Applications
CCNA Training undergone
Personal Details
Name: Mohammed Khaleel Ullah
DOB: 08/08/1973
Address: H.No. 8-3-167/B/3, Sri Ram Nagar,
Yousufguda Hyderabad - 500045.
I N D I A
Timeline
INFORMATION SYSTEMS OFFICER - Firstchoice Readymix Private Limited
03.2019 - Current
PROJECT MANAGER - Mechknowsoft LLC
07.2016 - 03.2019
IT COORDINATOR - Lafarge Aggregates & Concrete India Pvt Ltd
10.2008 - 08.2014
IT SUPPORT ENGINEER - Larsen & Toubro Limited
04.2005 - 07.2008
University of Madras - Bachelor of Commerce,
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