Mohammed Saif Pasha
Product Team Lead
Bengaluru
Summary
Motivated Product Team Lead with a strong commitment to team success, excellent organizational skills, and a clear understanding of industry needs. Well-trained in process optimization and eager to contribute to continuous improvements and operational efficiency.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Product Team Lead (Academics)
Vedantu
11.2020 - 11.2024
Leadership Achievements:
- Led a team of 15+ academic mentors, achieving 92% of productivity and ₹12,507 to 24,492 daily collections per mentor
- Spearheaded hiring [90 mentors], growing the user [students] base to 228,876 by June 2024.
- Trained AI bots, improving efficiency and reducing operational time.
- Implemented strategic process improvements, resulting in ₹3.37 crore revenue in June 2024.
Key Performance Highlights:
- Exceeded planned collections by 119% (₹7.47 crore vs. ₹3.4 crore target) in May 2024.
- Achieved 43% response rates and 72% follow-up conversion rates.
Seller Support Associate
Aegis Pvt. ltd
12.2018 - 07.2020
- Led and mentored the listing team, ensuring efficient operations and 95% plus of FRT on support tickets.
- Provided exceptional resolutions to escalated seller issues, achieving 4.8/5 customer satisfaction.
- Optimized processes, reducing ticket resolution time by 76%.
Customer Care Executive
BSNL Process
11.2017 - 11.2018
- Handled 70+ daily customer queries with 95%+ resolution rate and 4.6/5 average call feedback rating.
- Resolved billing, service, and technical issues within SLAs.
- Upsold value-added services, driving 28% revenue growth.
- Trained new team members, boosting overall team performance by 15%.
- Suggested process improvements, reducing call handling time by 20%
Education
Bachelors in Computer Application -
Aakash International Business & Management College
Bangalore 07.2014 - 07.2017
Skills
- Team Leadership and Management: Proven ability to lead and mentor teams of 15 members, ensuring productivity and goal alignment
- Training and Development: Skilled in designing and delivering training programs to onboard new hires and enhance team performance
- Data-Driven Decision Making: Proficient in analyzing metrics and KPIs to implement strategies that boost team output and revenue
- Advanced Microsoft Excel: Proficient in Pivot Tables, data visualization, and generating actionable reports
- Telemarketing and Sales: Experienced in upselling, cross-selling, and achieving revenue targets through effective communication
- AI and Automation Training: Knowledgeable in leveraging insights to train AI tools for improved query handling
- Conflict Resolution and Problem Solving: Strong ability to mediate conflicts, address challenges, and maintain team harmony
Accomplishments
- Recognized as a Top Performer and Star Performer of the week and month, earning multiple RNR awards for consistent high performance.
- Achieved a promotion to Senior SAM within just 4 months at Vedantu, advancing from SAM to Senior SAM.
- Successfully transitioned to the Product Team for User Research, leading to a promotion to Team Lead due to demonstrated leadership and impact.
Timeline
Product Team Lead (Academics)
Vedantu
11.2020 - 11.2024
Seller Support Associate
Aegis Pvt. ltd
12.2018 - 07.2020
Customer Care Executive
BSNL Process
11.2017 - 11.2018
Bachelors in Computer Application -
Aakash International Business & Management College
07.2014 - 07.2017
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