Mohammed Salim Shaikh
Malad (west)
Summary
Dynamic and dedicated Customer Service Associate with over 15 years of experience in delivering exceptional service and support in fast-paced environments. Proficient in managing customer inquiries, resolving issues efficiently, and providing tailored solutions to ensure customer satisfaction.
Overview
16
16
years of professional experience
Work History
Customer Service associate - Three UK
Tech Mahindra Ltd
Mumbai
09.2011 - Current
- Efficiently managed a high volume of incoming calls, emails, and chat inquiries from Three UK customers, ensuring timely and accurate responses
- Resolved customer issues and complaints related to billing, network coverage, device troubleshooting, and service plans, maintaining a high level of customer satisfaction
- Provided detailed information on Three UK's products, services, and promotions, helping customers make informed decisions about their telecom needs
Customer Service Associate
Firstsource pvt Ltd
Mumbai
02.2009 - 08.2011
- Handled a high volume of inbound customer inquiries through phone, email, and chat, providing prompt and effective support for broadband-related issues
- Diagnosed and resolved technical problems related to broadband connectivity, routers, and network performance, ensuring minimal downtime for customers
- Assisted customers with the setup and configuration of broadband services and equipment, offering clear and detailed instructions
- Handled calls for real estate firm for for Zoopla real estate firm, Uk. Booking leads for buying, selling, renting flats.
Education
Bachelor of science - Information Technology
Mumbai University
Mumbai03-2011
HSC -
St Thomas Jr College of commerce and science
Mumbai04-2002
SSC -
St Paul High English school
Mumbai04-2000
Skills
- Excellent Communication Skills
- Problem-Solving Abilities
- Customer-Centric Approach
- Time Management
- Critical thinking skills
- Strong interpersonal skills
Languages
English
Proficient
C2
Timeline
Customer Service associate - Three UK
Tech Mahindra Ltd
09.2011 - Current
Customer Service Associate
Firstsource pvt Ltd
02.2009 - 08.2011
Bachelor of science - Information Technology
Mumbai University
HSC -
St Thomas Jr College of commerce and science
SSC -
St Paul High English school