Mohammed Shoeb Shaikh
Pune
Summary
Results-driven Data Analyst with extensive experience in data analysis, reporting, and team management. Proven track record of optimizing data processes and enhancing reporting accuracy, contributing to informed decision-making. Demonstrates strong analytical skills and a commitment to organizational success while pursuing ongoing professional development.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Programmer Analyst – Analytics & Reporting
Cognizant Technology Solutions
01.2021 - Current
- Collected, organized, and analyzed data from various sources, including ServiceNow, to identify trends, inconsistencies, and areas for improvement
- Utilized business intelligence (BI) tools and software to create reports, dashboards, and data visualizations, presenting data clearly and concisely
- Created SLA reports to help management understand service level agreements and performance metrics
- Communicated data analysis results to management teams through written reports and verbal presentations
- Assisted management teams in understanding data to make critical business decisions
- Identified opportunities for process improvement and automation to enhance reporting efficiency and effectiveness
- Developed and implemented data quality checks to ensure data accuracy and consistency
- Stayed up-to-date with industry trends and best practices in reporting and analytics
Team Leader
Jeeves Consumer Services Pvt Ltd
08.2019 - 11.2019
- Managed a team providing home service for electronic products like AC, TV, Air Cooler, etc., for installation and repair
- Trained technicians to sell add-on products like extended warranties and accessories
- Delegated work with optimum resource allocation to ensure deadlines were met
- Prepared daily, weekly, and monthly reports as per client and management requirements in Excel
- Derived monthly incentive plans
Associate
Amazon Development Centre India
09.2018 - 07.2019
- Provided first-line support and resolved a high percentage of incoming support requests via calls, emails, and chat upon first contact
- Answered incoming calls and recorded details of faults/requests on the trouble ticketing tool
- Communicated status updates to users and carried out quality checks of documented incidents and customer satisfaction surveys when closing resolved incidents
- Accurately followed escalation procedures as directed
Senior Associate - Pseudo Team Leader (SAP)
Wipro BPS Ltd
10.2011 - 01.2015
- Led a team as a pseudo team leader from Sep 2013 to Jan 2015
- Delegated work with optimum resource allocation to ensure deadlines were met
- Met client expectations regarding quality and turnaround time as per SLA
- Resolved inquiries in a timely and accurate manner and communicated effectively with clients when necessary
- Escalated unresolved issues to management as required
- Prepared daily, weekly, and monthly reports as per client and management requirements
- Conducted monthly one-on-one meetings with team members
- Derived monthly incentive plans and half-yearly/yearly appraisals
- Cleared TTT certification and conducted training for new hires in SAP, including pre-process, SAP, OJT, and certifications
- Worked in BPEM billing and metering queue, LBM, EBF, and OOC
Customer Care Executive
New vC International Pvt Ltd
02.2011 - 10.2011
- Managed merchant data
Education
BS - IT
Himalayan University
09-2020
Skills
- Microsoft Excel
- Data Visualization (Power BI, Tableau)
- Statistical Analysis
- Data Cleaning
- Attention to Detail
- Collaboration
- Project Management
- Effective Time Management
Certification
Train the Trainer – T3, Wipro BPS Ltd, 06/01/12
Languages
- English
- Urdu
- Hindi
- Marathi
Timeline
Programmer Analyst – Analytics & Reporting
Cognizant Technology Solutions
01.2021 - Current
Team Leader
Jeeves Consumer Services Pvt Ltd
08.2019 - 11.2019
Associate
Amazon Development Centre India
09.2018 - 07.2019
Senior Associate - Pseudo Team Leader (SAP)
Wipro BPS Ltd
10.2011 - 01.2015
Customer Care Executive
New vC International Pvt Ltd
02.2011 - 10.2011
BS - IT
Himalayan University
Similar Profiles
PRAKASH NARAYANA VIGNESH BPRAKASH NARAYANA VIGNESH B
Business Analyst- Technical Lead at Cognizant technology SolutionsBusiness Analyst- Technical Lead at Cognizant technology Solutions
Raja RathinamadasamyRaja Rathinamadasamy
QA Manager at Cognizant Technology SolutionsQA Manager at Cognizant Technology Solutions
Josephine Arockiya Rani SJosephine Arockiya Rani S
Technical Lead -AWS at Cognizant Technology Solutions, CTSTechnical Lead -AWS at Cognizant Technology Solutions, CTS