Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
REFERENCES
Timeline
CustomerServiceRepresentative
Mohammed Vaseem Backer

Mohammed Vaseem Backer

Team Leader (OPERATIONS)
Bangalore

Summary

Organized Operations Lead with background motivating, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert at establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Team Leader

Aspire Jazp Technologies
Bangalore
03.2023 - Current
  • Motivated and trained employees to maximize team productivity.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Compiled training materials for new employees and tracked skill development.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.

Asst Purchase Officer

Union Coop Hypermarkets
Dubai
08.2021 - 11.2022
  • Analyse market trends and apply this knowledge to make insightful buying decisions
  • Coordinate with inventory team, management, and stockroom as required
  • Establishing contacts with current suppliers and looking for new ones that offer the desired product at a reasonable price and list in company using software like JD Edwards
  • Conducting market research to locate potential vendors, goods, and services to meet an organisations needs

Store Keeper

Union Coop Hypermarkets
Dubai
05.2019 - 08.2021
  • Monitor and take inventory on regular basis to compile orders based store needs
  • Approve/Sign on all store related documents and handover to further depts
  • Ensure high standard of sanitation and cleanliness store and ascertain that receiving area is clear for smooth facilitation of deliveries and dispatching transfers
  • Guide to store shipments according to weight, temperature, size to ensure safety precautions
  • Conduct inventory periodically/annually and reconcile with records, reporting to upper management and ensure discrepancies are resolved

Risk Management Assistant

Home Credit India Pvt Ltd
Bangalore
11.2017 - 11.2018
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Collaborated with other departments to verify customer compliance with payment plans.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Collected on delinquent accounts to reduce overdue balances.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Negotiated payment plans with customers to prevent accounts from entering collections.

Education

Bachelor of commerce -

Gandhi Institute of Technology And Management
Bangalore
06.2014 - 03.2018

Skills

CRM softwares

Accomplishments

  • Supervised team of 16 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created a company-wide, comprehensive training program for all sales team members.

Certification

Personal Development

REFERENCES

Abhiraj M
HR Manager

Aspire Jazp technologies

hr@jazp.com, +91 99957 57090


Ameer Ali

Marketing Manager,

Aspire Jazp technologies

ameer@jazp.com, +91 80862 77227


Mohammed Safeer

Space management head,

Union Coop Hypermarkets

Safeer@unioncoop.ae, +971 52 564 6167

Timeline

Team Leader

Aspire Jazp Technologies
03.2023 - Current

Effective delegation skills & Techniques

12-2021

Interpreting and analyzing financial statements

11-2021

Personal Development

10-2021

Asst Purchase Officer

Union Coop Hypermarkets
08.2021 - 11.2022

Store Keeper

Union Coop Hypermarkets
05.2019 - 08.2021

Risk Management Assistant

Home Credit India Pvt Ltd
11.2017 - 11.2018

Bachelor of commerce -

Gandhi Institute of Technology And Management
06.2014 - 03.2018
Mohammed Vaseem Backer Team Leader (OPERATIONS)