Mohammed Zakir T

A professional with a proven Customer Service Supervisor for Etihad Airways with over more than 7 Year of experience in taking all primary responsibilities of all the area with all the safety and security measures.

• All GCC (GULF COUNCIL CORPORATION) Passengers identification, Visa and Other supporting documents requirements.
• European Union and Schengen Countries documents verification.
• Inbound and Outbound passenger handling.
• PRM, INAD, DT and all other special handling.
• AVSEC Certification
• Operation Coordinator
• Emergency and Accident Handling
• Co-ordination of all activities with varies departments involving baggage handling, Customer processing and mandatory law agencie
• Performance evaluation, feedback and corrective action procedures
• Delay and disruption procedures
• Minimum work on delay flights
• Staff recognition and appreciation
• Organizing productive staff engagement activities
• Support team and lead in station quality
• Inovative solution for higher customer satisfaction
• ALTEA Customer Management system
• World Tracer Desktop(MISS HANDLING OF BAGS-MHB)

Excellent support provider for ETIHAD AIRWAYS