Mohan D
Bangalore
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Expertise in Operations Industry with desire to take on new challenges. Strong work ethic, adaptability, and good interpersonal skills. Ready to take on new challenges in an exciting new position
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate Manager - Disbursement Operations
Ninjacart
Bangalore
10.2022 - Current
- Supervise the process closely to ensure adherence to SLA, TAT, Audit compliance internal and external
- Set up disbursement operations and managed Pan-India disbursements, repayment, and reconciliation across 10 products. Implemented automation to optimize resources and streamline processes
- Enforce control adherence and proactively identify risk factors, promptly escalating to the appropriate team according to escalation matrix.
- Established a cohesive and efficient team to manage finops operations for the Organization, collaborating closely with payment partners Razor pay and Zwitch.
- Delivering efficient and professional resolution to client issues, while proactively implementing preventative measures.
- Responsible for estimating costs, preparing proposals for new assignments/projects
- Established performance standards across all functional areas and conducted regular performance reviews using concurrent management audit procedures
- Reviewed existing systems and procedures, designed internal controls and quality audit checks for various operational areas to enhance operational efficiency
- Worked to automate end to end lending ops and Financial operations commencing from the loan request, loan disbursement till the loan closure
- Built the operation process, SOP across 10+products, commencing from Trade finance, BNPL, Anchor finance, Farm Finance categories
- Responsible for the day-to-day operations & set up mechanisms/processes to monitor payment success rates across partners, merchants
Team Lead-Kyc Onboarding
Ninjacart
02.2022 - 08.2022
- Identifies opportunities for improvement; recommends possible training opportunities
- Addressed concerns from customers and collaborated with different teams to achieve resolutions
- Maintained adherence to established processes for verifying KYC documentation.
Lead - Cx & Payment Operations
Ninjacart
Bangalore
11.2019 - 01.2022
- Managed labor, logistics, Vendor & Rental Payouts Across Pan India
- Effectively handled a Rs.20+ CR budget on a monthly basis.
- Handle multiple channel partners and other stakeholders, and deliver based on the key KRA's
- Addressing internal queries, data requirements and escalations regarding Payment transactions.
- Work closely with the finance team to drive reconciliations and execute required corrections.
- Collaborate with internal and external business + technical teams to spearhead integrations and go-live
- Daily monitoring and resolution of customer-reported issues.
- Analyzing customer issues and traffic data.
Executive - Supply Chain Operations
finopsZwitchKycKycZwitchfinopsNinjacart
09.2017 - 10.2019
- Coordinate transportation, distribution, and warehousing activities to ensure efficient logistics operations
- Ensure timely delivery of goods to customers by managing scheduling and dispatching of shipments
- Negotiate with transporters to secure favourable rates and terms for transportation services
Education
Bachelor’s of Business Administration - Finance & HR
Krupanidhi Group of Institutions
Bangalore01-2021
Skills
- Lending Operations
- People Management
- Problem Solving
- Presentations
- Supply Chain Management
- Customer Service
- Task Delegation
- Cost Control
Certification
- Fintech - Foundations, Payments & Regulations
- Project Management
- Data Analysis with Excel
- Risk Management
Timeline
Associate Manager - Disbursement Operations
Ninjacart
10.2022 - Current
Team Lead-Kyc Onboarding
Ninjacart
02.2022 - 08.2022
Lead - Cx & Payment Operations
Ninjacart
11.2019 - 01.2022
Executive - Supply Chain Operations
finopsZwitchKycKycZwitchfinopsNinjacart
09.2017 - 10.2019
Bachelor’s of Business Administration - Finance & HR
Krupanidhi Group of Institutions
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