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Dedicated ITSM Analyst with over 2 years 11 months of experience in Service Management, Incident Management, Change Management, and Problem Management. Skilled in handling P1/P2 incidents, ServiceNow operations, RCA reviews, CAB coordination, and client communication. Strong team collaborator, with a focus on operational excellence and service stability.

To strive to work with employers that raise the best models for research. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

A dynamic Chartered Accountant and strategic leader with over 33 years of experience in Africa, the Middle East, and India with Accenture, Ernst & Young, Shell Petroleum, Marsh & McLennan, Altrad Group, and Jotun Paints. Accomplished GCC head with expertise in transformation, process standardization, and automation. Proven ability to drive digital factory initiatives and optimize costs, fostering a strong culture of engagement across a multicultural environment, with a laser focus on continuous improvement in multifunctional operations, delivering significant operational improvements and stakeholder satisfaction. Expertise in building high-performing teams and implementing effective risk management practices to enhance organizational performance.

Mohan Joshi

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Senior Secondary school -

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