Mohan Kanagaraj
Coimbatore
Summary
Branch Operations Head with 8+ years in banking, specializing in complaint resolution and financial analysis. Proven track record in cross-selling and enhancing client experiences. Focused on optimizing daily operations to improve service delivery and efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
BRANCH OPERATIONS HEAD
AXIS BANK LTD.
Coimbatore
02.2017 - Current
- Processed cash transactions, transfers, and calque clearings within established turnaround times.
- Managed inward and outward remittances, including EEFC conversions.
- Conducted daily suspense monitoring and generated MIS reports.
- Monitored and reported suspicious transactions to ensure compliance.
- Analyzed general ledger breakdowns for effective cost planning.
- Cross-sold financial products, enhancing overall service offerings.
- Ensured seamless processing of account opening forms within strict deadlines.
- Loan application processing, from login to disbursement.
- Developed strong client relationships through regular communication and engagement.
- Provided tailored solutions to meet client needs and enhance satisfaction.
- Coordinated onboarding processes for new clients to ensure seamless integration.
- Collaborated with cross-functional teams to resolve client issues efficiently.
- Managed account portfolios by analyzing client data and feedback regularly.
- Conducted market research to identify trends and inform strategic decisions.
- Delivered presentations to clients highlighting service offerings and benefits.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Collaborated with internal teams to create customized financial solutions for clients.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
Education
Macomb(CA) - Coimbatore
Dr. NGP Arts And Science College
Coimbatore01.2015
Bacon (CA) - Coimbatore
Dr. NGP Arts And Science College
Coimbatore01.2013
Higher Secondary Education - Coimbatore
Sari K.K. Nadia Higher Secondary School
Coimbatore01.2010
SSLC - Coimbatore
Sari K.K. Nadia Higher Secondary School
Coimbatore01.2008
Skills
- Team management and customer service
- Complaint resolution
- Product promotion and sales
- Banking regulations knowledge
- Written and oral communication skills
- Loan processing
- Financial analysis
- Compliance monitoring
- Client relationship management
- Transaction monitoring
- MIS reporting
- Cross-selling strategies
- Market research
- Problem solving
- Sales planning
Certification
- Completed IRDA EXAM
- Diploma in share market and portfolio management from 'The Institute of Computer Accountants'
Languages
- Tamil
- English
Hobbies and Interests
- Playing Cricket
- Bike Riding
- Gardening
Projects
A human resources project report entitled on 'A STUDY ON QUALITY WORK OF EMPLOYEES WITH SPECIAL REFERENCE TO SAKTHI SUGARS LIMITED IN ERODE' Industrial Training Report Done at KAVERRI HI TECH, COIMBATORE
Disclaimer
I hereby declare that the information furnished above is true to my knowledge.
Personal Information
- Title: Completed certificate course in TALLY ERP9 & DIPLOMA IN COMPUTERIZED ACCOUNTING & TAXATION WITH E-FILING (SRIKARA MULTI SPECIALITY PROFESSIONAL TRAINING HUB), Completed certificate course in SHAREMARKET AND PORTFOLIO MANAGEMENT (THE INSTITUTE OF COMPUTER ACCOUNTANTS), FINACLE VERSION 10
- Date of Birth: 02/10/92
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Current Profile
Axis Bank Ltd., Senior Manager 02/2017 - Present, Podanur Branch, Coimbatore, Branch Operations Head, handling verification for cash transactions, transfers, RTGS/NEFT, clearing cheques, demand drafts/pay orders, salary uploads (within TAT), handling inward and outward remittances, EEFC conversion, MIS reporting, and daily suspense monitoring, monitoring and reporting suspicious transactions, daily monitoring of GL breakup for planning for cost budget, cross-selling, ensuring customer service satisfaction, responsible for smooth and error-free processing of forms within prescribed TAT (turnaround time) of account opening forms, more aggressive for branch CASA value buildup, and to promote income products such as life insurance and mutual funds
Timeline
BRANCH OPERATIONS HEAD
AXIS BANK LTD.
02.2017 - Current
Macomb(CA) - Coimbatore
Dr. NGP Arts And Science College
Bacon (CA) - Coimbatore
Dr. NGP Arts And Science College
Higher Secondary Education - Coimbatore
Sari K.K. Nadia Higher Secondary School
SSLC - Coimbatore
Sari K.K. Nadia Higher Secondary School
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