MOHAN KUMAR
Mettupalayam
Summary
To work on leading organization among challenging groups and to show the best of my potential thereby Contributing to the development of the organization and myself.
Overview
9
9
years of professional experience
Work History
IT Support Engineer
smartxpose technology
Coimbatore
07.2023 - Current
- Installed and updated software applications for company employees.
- Assisted in troubleshooting basic networking issues
- Managed hardware repairs and replacements as needed.
- Provide Level 1 & 2 technical support to end users via phone, email, and remote access tools.
- Diagnose and resolve hardware and software issues for desktops, laptops, and network devices.
- Maintain and troubleshoot network connectivity, printers, and other peripherals.
- Manage user accounts and permissions in Active Directory and Office 365.
- Assist in setting up and configuring new systems and software updates.
- Document technical issues and resolutions in the IT ticketing system.
Senior relationship manager
Piramal sales and service
Coimbatore
09.2022 - 03.2023
- Educated customers about company products, services and special offers
- Reviewed client files to identify opportunities for cross selling
- Kept track of current and potential clients needs to recommend new applicable products and services
- Developed pipeline of prospective clients
Sales Executive
HDB Financial Services
Coimbatore
02.2018 - 12.2021
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency
- Built long-term relationships with customers and generated referrals from existing clients
- Achieved and exceeded sales targets in line with client growth across all products and services
Business Development Executive
SmartXpose
Coimbatore
01.2016 - 08.2017
- Forecasted sales and market trends to improve business strategy
- Generated new leads through networking at industry conferences and events
- Planned online content management and social media strategy
- Generated leads to bring in new client revenue and improve bottom-line profitability
- Effectively handled daily customers meetings, sales calls and account
Education
Master - Information Technology
Sri krishna Arts & Science College
Coimbatore08.2014
Skills
- New business development
- Sales strategies
- Client relations
- Sales pipeline management
- Database Management
- Mail management
- Complaint handling
- Banking ethics
- Office 365 administration
- Hardware and software configuration
Disclaimer
I hereby declare that the above furnished information is true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 07/04/92
- Nationality: Indian
- Marital Status: Married
Timeline
IT Support Engineer
smartxpose technology
07.2023 - Current
Senior relationship manager
Piramal sales and service
09.2022 - 03.2023
Sales Executive
HDB Financial Services
02.2018 - 12.2021
Business Development Executive
SmartXpose
01.2016 - 08.2017
Master - Information Technology
Sri krishna Arts & Science College
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