MOHAN KUMAR
Chennai
Summary
Experienced Technical Support professional with strong knowledge of troubleshooting hardware, software, and network-related issues. Skilled in providing timely support to end users, diagnosing system faults, and ensuring minimal downtime. Proficient in system installation, configuration, and preventive maintenance. Possesses good communication skills and a customer-focused approach to resolve technical issues efficiently and maintain smooth IT operations.
Overview
9
9
years of professional experience
2
2
Certifications
3
3
Languages
Work History
IT Support Specialist
CMS COMPUTER PRIVATE LIMTED
08.2024 - Current
- Installation Linux’s (7.4, 7.5, 8.8.5, 9), configuration and maintenance of operating system and software application
- Identify and resolve technical issues related to Linux system, including performance bottleneck, software errors, and network connectivity problems
- Monitor system performance and health using monitoring tools and perform routine maintenance asks to ensure the stability and security of Linux server
- Documentation of system configuration procedures and troubleshooting steps to facilitate knowledge sharing and future reference
- Implement and maintain security best practices to protect Linux system from unauthorized access, malware, and other security threats
- Configuring and troubleshooting windows7G10, 11 offer remote-assistances to client computers
- Knowledge in Installing, Upgrading and Deploying WindowsServer2012andservices excellent problem solving skills effective communication skills and strong understanding Skills
Technical Support Specialist
DYNACONS SYSTEM AND SOLUTION
04.2022 - 07.2023
- Installation Linux’s (7.4, 7.5, 8.8.5, 9), configuration and maintenance of operating system and software application
- Identify and resolve technical issues related to Linux system, including performance bottleneck, software errors, and network connectivity problems
- Monitor system performance and health using monitoring tools and perform routine maintenance asks to ensure the stability and security of Linux server
- Documentation of system configuration procedures and troubleshooting steps to facilitate knowledge sharing and future reference
- Implement and maintain security best practices to protect Linux system from unauthorized access, malware, and other security threats
- Configuring and troubleshooting windows7G10, 11 offer remote-assistances to client computers
- Knowledge in Installing, Upgrading and Deploying WindowsServer2012andservices excellent problem solving skills effective communication skills and strong understanding Skills
- Knowledge in Windows Active Directory, DHCP, DNS, TCP/IP File and Print Services. Knowledge in trouble shooting network connectivity, Network printers and user access issues.
- Experiences in Outlook configuration and troubleshooting issues. Experience in printer installation, configuration, Maintenance Router, and Switches
- Maintaining and Accessing Remote User system and Troubleshooting
Customer Support Executive
I zone
08.2021 - 12.2022
- Knowledge in Windows Active Directory, DHCP, DNS, TCP/IP File and Print Services. Knowledge in trouble shooting network connectivity, Network printers and user access issues.
- Experiences in Outlook configuration and troubleshooting issues. Experience in printer installation, configuration, Maintenance Router, and Switches
- Maintaining and Accessing Remote User system and Troubleshooting
Customer Support Executive
Q connect Business Solution
08.2020 - 09.2021
- Knowledge in Windows Active Directory, DHCP, DNS, TCP/IP File and Print Services. Knowledge in trouble shooting network connectivity, Network printers and user access issues.
- Experiences in Outlook configuration and troubleshooting issues. Experience in printer installation, configuration, Maintenance Router, and Switches
- Maintaining and Accessing Remote User system and Troubleshooting
Service Technician (pick up and Delivery)
First call services center
06.2017 - 05.2019
- Knowledge in Windows Active Directory, DHCP, DNS, TCP/IP File and Print Services. Knowledge in trouble shooting network connectivity, Network printers and user access issues.
- Experiences in Outlook configuration and troubleshooting issues. Experience in printer installation, configuration, Maintenance Router, and Switches
- Maintaining and Accessing Remote User system and Troubleshooting
Education
B.E -
01.2017
D.EEE - undefined
01.2012
Skills
Networking
Windows OS
Linux/Unix Administration
Computer Hardware
Certification
RHCSAXLINUW ADMINISTATIVEK, HARDGARE, SERVER, CCNA, NETGOR/ING
Interests
Reading, Video games, Traveling
Personal info
- Date of birth: 5 July 1992
- Place of birth: Chennai
- Nationality: Indian
Timeline
IT Support Specialist - CMS COMPUTER PRIVATE LIMTED
08.2024 - Current
Technical Support Specialist - DYNACONS SYSTEM AND SOLUTION
04.2022 - 07.2023
Customer Support Executive - I zone
08.2021 - 12.2022
Customer Support Executive - Q connect Business Solution
08.2020 - 09.2021
Service Technician (pick up and Delivery) - First call services center
06.2017 - 05.2019
Apollo Polytechnic College - D.EEE,
Apollo Engineering College - B.E,