Mohan Kumar Reddy Kanchi
Ongole
Summary
To work for an organization that provides me the opportunity to improve my skills and knowledge to growth along with the organization objective.
Overview
1
1
year of professional experience
Work History
Technical Support Engineer
Aroha Technologies
06.2024 - Current
- Company Overview: Payroll: Innovative Digitech Services
- Currently working as Technical Support Engineer.
- Provide support to all technical issue in Orange Business globally.
- Works on incident management and follow ups.
- Provide support to Windows, Virtual Desktop Infrastructure (VDI) and MacOS.
- Monitor performance and ensure system availability and reliability.
- Install, configure, and maintain the virtual environment utilizing VMware Horizon View.
- Assisting in maintaining VDI master images and installing client applications.
- Troubleshooting and resolve Windows, VDI and MacOS issues.
- Resolved issues to meet customer satisfaction by keeping the customer updated on the case status while maintaining an action plan for the investigation and resolution life cycle of the case.
- Working on Active Directory (User account unlocks/password resets/OU Creation/User account creation and access delegations).
- Laptop basic troubleshooting, hardware installation.
Education
B.Tech -
Vel Tech Rangarajan Dr. Sagunthala R&D Institute of Science And Technology
05-2024
Class-12th -
Narayana College
03-2020
Class-10th -
KCP Siddhartha Adarsh Residential Public School
03-2018
Skills
- Disk Management, Partitions
- Printer installation and Scanner Configuration & Troubleshooting
- Troubleshooting of Hardware, IT devices &O/S and Software VPN
- Outstanding troubleshooting ability and mastery in hardware & software
- Good hands on experience Backup & Restore of Mails, Profiles in Mailing Client MS Outlook
- Skilled in analyzing, configuring, and installing desktops
- Ability to update desktops with changes in the technology
PROFESSIONAL SUMMARY
- Incident Management, Inventory Management, Project Management, System Administration, Data Backup
- Recovery, OS Installations, Software's Installations, Testing & Troubleshooting, Customer Support, Desktop's & Laptop's and Printer's Support.
- Vendor relation - Logging Hardware Tickets, Active Directory Support, Switches and Routers installations, Networking, Team Leadership, VPN, office 365.
Languages
English, Hindi, Telugu
Disclaimer
I hereby declare that the above information is to be given by me is true and correct in the best of my knowledge.
Date : Place : Signature
Timeline
Technical Support Engineer
Aroha Technologies
06.2024 - Current
B.Tech -
Vel Tech Rangarajan Dr. Sagunthala R&D Institute of Science And Technology
Class-12th -
Narayana College
Class-10th -
KCP Siddhartha Adarsh Residential Public School
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