Summary
Overview
Work History
Education
Skills
Awards and Accomplishments
Timeline
Generic
MOHAN M

MOHAN M

Summary

Senior Operations Analyst with expertise in business reporting and process optimization. Proven ability to enhance operational efficiency through strategic planning and problem-solving.

Overview

14
14
years of professional experience

Work History

Senior Operations Analyst

First Advantage Global Operating Center Private Limited
04.2014 - Current
  • Performed background verification for the international process. Conducted regular audits of operational processes to identify risks and errors.
  • Supported the Quality team in regular audits of operational processes to identify risks and errors.
  • Generated a daily report on logs received, errors disputed, and shared the updated report with the management and client.
  • Handled client emails and responded with solutions.
  • Interpreted client needs and introduced services to fit specific requirements.

Specialist - Operations

Aegis Limited
01.2011 - 04.2014
  • Handled background verifications for multiple queues, and also supported the quality team.
  • Timely monitoring of emails and addressing client queries.
  • Generated reports for the client.
  • Handled top-sensitive clients.
  • Supported the Automated team for the generation of candidate reports.
  • Provided suggestions for team improvement and reducing costs.

Education

Bachelor of Computer Applications -

Rabindranath Tagore University, 2024

Skills

  • Advanced Excel - Udemy, 2025

Awards and Accomplishments

  • Received accountable and empowered reward
  • Rewarded with a result-focused

Timeline

Senior Operations Analyst

First Advantage Global Operating Center Private Limited
04.2014 - Current

Specialist - Operations

Aegis Limited
01.2011 - 04.2014

Bachelor of Computer Applications -

Rabindranath Tagore University, 2024

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MOHAN M