Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Accomplishments
Timeline
Generic

MOHAN MADAKA

Hanuman Junction

Summary

Business Analyst and Microsoft Dynamics CRM Developer with 3.6 years of experience in requirement analysis, solution design, and custom development. Proficient in Agile methodology, collaborating with cross-functional teams to deliver impactful CRM solutions. Expertise in translating business needs into technical implementations, enhancing CRM efficiency and user adoption. Demonstrated success in utilizing Dynamics 365 to optimize operations and drive business growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Business Development Analyst

Accenture
Hyderabad
10.2021 - Current

Project: ICICI Bank Limited (Aug 2023 - Current)

  • Collaborated with stakeholders to gather and analyze functional requirements.
  • Prepared Test Case Documents (TTDs) and created test cases aligned with business needs.
  • Uploaded test cases and tracked progress using Azure DevOps (ADO).
  • Identified and logged bugs; coordinated with development and QA teams for resolution.
  • Acted as a liaison between clients and internal teams, ensuring clear communication and alignment with leadership expectations.

Project: The Clorox Company (Jun 2022 – Aug 2023)

  • Worked on the Dynamics 365 Marketing module with a focus on real-time marketing.
  • Developed Event Journeys, Emails, Triggers, and Marketing Forms.
  • Customized the Preference Center using JavaScript and Power Automate cloud flows.
  • Handled D365 configurations including Business Rules, Site Maps, Security Roles, and Brand Profiles.

Project: Rotork plc (Nov 2021 – Jun 2022)

  • Designed and created custom Tables and Forms in Dynamics 365 F&O.
  • Configured field labels and data members; gained exposure to Azure Functions and Logic Apps.
  • Learned the basics of C# and participated in daily Scrum calls to gather business requirements.
  • Created Technical Design Documents (TDD) based on Interface Design Documents (IDD).
  • Generated weekly Code Analysis (CA) reports and followed development best practices.

Education

Bachelor of Technology - Electrical And Electronics Engineering

Ramachandra College of Engineering
Eluru
06-2021

Skills

  • Microsoft Dynamics 365 and Power Platform
  • Custom workflows and plugins
  • JavaScript development
  • CRM customization and configuration
  • Data migration and deployment
  • SQL Server and FetchXML
  • Azure DevOps integration
  • Visual Studio proficiency

Certification

  • Microsoft Fundamental CRM Certifications: MS-900, SC-900, AZ-900, PL-900, DP-900, AI-900, MB-910, and MB-920
  • Intermediate Microsoft CRM Certifications: MB-300, PL-200, MB-220

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Beginner (A1)
A1

Affiliations

  • Indoor games, cricket, and fun games

Accomplishments

  • Sparkling Star, Star Performer

Timeline

Business Development Analyst

Accenture
10.2021 - Current

Bachelor of Technology - Electrical And Electronics Engineering

Ramachandra College of Engineering

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MOHAN MADAKA