MOHAN P
Chennai
Summary
Experienced professional in the banking sector with a strong focus on customer service and operational efficiency. Proven track record in conflict resolution, customer relationship management, and process improvement. Recognized for high productivity and effective communication skills that enhance customer satisfaction and team collaboration. Committed to applying expertise to support organizational objectives and drive positive outcomes.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
VFS GLOBAL PVT LTD
Chennai
06.2024 - 11.2024
- Prepared clear, concise reports detailing visa application status or any issues that arose during the process.
- Analyzed data from applications for completeness, accuracy, and consistency with applicable requirements.
Sr Customer Service Associate Data
TELE PERFORMANCE GLOBAL PVT LTD
Chennai
01.2015 - 01.2024
- Managed backend banking processes for handling physical KYC documents.
- Conducted comprehensive fraud identification checks, including EPF, TAN, PAN, and Domain checks.
- Systematically captured and verified customer details, including annual and gross income.
- Reported directly to management and clients on daily operational metrics.
- Planned and executed tasks to ensure timely completion according to turnaround time standards.
Education
B.COM - Corporate secretary
Madras University
Chennai01.2024
XII- HSC -
Higher Secondary School
Tiruvallur 01.2005
X-SSLC -
Higher Secondary School
Tiruvallur 01.2003
Skills
- Typing proficiency - 45 WPM
- Microsoft Office Suite
- Report generation
- Fraud detection
Accomplishments
Type Writing Junior First Class
Personal Information
- Date of Birth: 06/15/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Languages
- Tamil
- English
Industrial Exposure
Having exposure in the credit card process and knowledge in KYC
Timeline
Customer Service Associate
VFS GLOBAL PVT LTD
06.2024 - 11.2024
Sr Customer Service Associate Data
TELE PERFORMANCE GLOBAL PVT LTD
01.2015 - 01.2024
B.COM - Corporate secretary
Madras University
XII- HSC -
Higher Secondary School
X-SSLC -
Higher Secondary School