Mohan Raj
Bengaluru
Summary
Dynamic Operations Manager with a proven track record at TVS Automobile Solutions, excelling in client relations and inventory optimization. Leveraging strong leadership and exceptional communication skills, I successfully enhanced profitability and customer retention, driving strategic growth initiatives and achieving operational excellence in service delivery.
Overview
9
9
years of professional experience
Work History
Operations Manager
TVS Automobile Solutions pvt ltd
10.2019 - Current
- Directed day to day operations for service team (Client handling and spare parts) to increase profitability and share in the respective Region.
- Over saw over 7 hubs in Day-to-Day operations and helping them in operational excellence.
- Drove efficiency and optimized inventory control procedures to reduce TAT for spare parts supply.
- Maintaining an inventory inward of 50 lakhs month–on-month to reduce TAT for delivery.
- Identifying, developing & managing strategic opportunities to grow the business.
- Identifying business objectives, strategies, and action plans to improve short- and long-term service solutions and earnings.
- Demonstrated ability to convert clients and close deals while maintaining established service quotas.
- Streamline profit margins through price adjustments and cost reduction analysis.
- Coordinates and leads service review meetings to ensure customer satisfaction.
- Oversees and maintains the relationships between companies and their high-priority clients to form long-term, mutually beneficial partnerships.
Service Advisor
Chennai Ford
10.2017 - 09.2019
- Identified and maximized the service opportunities, and increased the customer retention rates.
- Oversaw the rhythm of business and worked to ensure smooth and orderly process.
- Effectively managed to upscale Body shop service Revenue.
- Worked with insurance surveyors and Key stake holders on daily basis to ensure the highest value growth opportunity in the service centre.
- Continuously develop and achieved partnership with customers and brand by building business and personal relationship.
- Partnered with external parties to execute social media campaigns to facilitate new impression and interaction with our accounts.
Service Engineer
SPS Hyundai
01.2017 - 10.2017
- Identified and maximized opportunities, and increased customer retention rates.
- Oversaw the rhythm of business and worked to maintain the delivery TAT.
- Effectively managed a team of 4 persons leading to the profitable outcomes.
- Continuously develop and achieved partnership with key customers and local maker and distributors by building business and personal relationship.
- Partnered with external parties to execute social media campaigns to facilitate new impression and interaction with our accounts.
- Provided key updates and business reviews periodically.
Education
B.E - Mechanical
Arulmigu Meenakshi Amman Engg Clg
06.2016
HSC -
Govt Hr Sec school
05.2012
SSLC -
Govt Hr Sec school
05.2010
Skills
- Strong interpersonal and communication skills
- Ability to work collaboratively as part of a service team
- Leadership
- Excellent customer handling skills
- Poised under pressure
- Business Process Management
- CSTAT Strategies
- Time management skills
- CRM knowledge
- MS Office
- DMS
Websites
Disclaimer
I hereby declare that, above information is correct and true to the best of my knowledge.
Languages
- Telugu
- Tamil
- English
- Kannada
Personal Information
- Date of Birth: 07/04/95
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Timeline
Operations Manager
TVS Automobile Solutions pvt ltd
10.2019 - Current
Service Advisor
Chennai Ford
10.2017 - 09.2019
Service Engineer
SPS Hyundai
01.2017 - 10.2017
B.E - Mechanical
Arulmigu Meenakshi Amman Engg Clg
HSC -
Govt Hr Sec school
SSLC -
Govt Hr Sec school
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