MOHAN SAI SUGANDH DANIYALA

Acted as primary contact for content moderation escalations, policy clarifications, and training for 30+ moderators.

Executed global policy interpretation and implementation for major social media client, ensuring regional consistency.

Performed quality audits and offered feedback to enhance accuracy and compliance in moderation outcomes.

Collaborated with policy, legal, and product teams to promote clearer, user-centric moderation guidelines.

Delivered onboarding and advanced training programs for new SMEs and moderators, cutting ramp-up time by 30%.

Monitored emerging content trends and risks, proactively refining workflows and reporting methods.

Facilitated calibration sessions with clients and cross-functional stakeholders to uphold enforcement standards.

• Managed live chats to assist global customers via chat and email.
• Gathered and verified credentials, ensuring compliance with security procedures.
• Addressed customer requests related to accounts and services.
• Developed solutions and suggested additional items to enhance customer experience.
• Documented actions and follow-ups accurately for future reference.
• Communicated clearly and professionally in written formats throughout interactions.
• Performed account recovery tasks, strengthening security analysis protocols.
• Demonstrated technical proficiency in account management tools during support interactions.