Travelling, Cricket, Badminton
Mohan Umesh
Senior Team Manager
Bengaluru
Summary
Adept at driving operational excellence and fostering team development, I significantly enhanced efficiency and productivity at Gallagher Service Center. My expertise in MS Office and coaching, coupled with a knack for exceeding client expectations, resulted in substantial business growth and improved team performance metrics.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Senior Team Manager
Gallagher Service Center
07.2014 - Current
- Championed continuous improvement initiatives, leading to enhanced processes and increased efficiency within the team.
- Managed budgetary constraints effectively, ensuring optimal utilization of resources for maximum output.
- Evaluated individual performances objectively, identifying areas of improvement and providing tailored guidance for career growth.
- Cultivated strong relationships with clients, consistently exceeding their expectations and ensuring repeat business opportunities.
- Established clear performance metrics and provided constructive feedback to enhance overall team competence.
- Acted as a liaison between upper management and team members, ensuring smooth flow of information to facilitate informed decision-making processes.
- Promoted knowledge sharing within the team through workshops and seminars, fostering professional development among members.
- Fostered a culture of innovation within the team, encouraging members to develop groundbreaking ideas and solutions that contributed to business growth.
- Enhanced team performance by implementing effective communication strategies and promoting collaboration among members.
- Streamlined operational processes for increased efficiency and productivity within the team.
- Optimized resource allocation to ensure timely completion of projects without compromising quality standards.
Education
B.Com - Commerce
KLE's Degree College
Nagarbhavi 06.2011 - 06.2014
Skills
Customer Focus
Coaching and Mentoring
Influencing skills
Financial Acumen
Operational Excellence
Teamwork and Collaboration
Problem-Solving
MS Office
Self Motivation
Attention to Detail
Team Development
Certification
Associate in General Insurance
Interests
Accomplishments
1.Traveled multiple states in USA to understand the Niche business practices and standardizing the process across USA.
2. Awarded Employee of the 'Month and Quarter' for 8 times while playing the role of Process Analyst and Senior Process Analyst.
3. Awarded 'Employee of the Quarter' twice for Team Manager and Sr. Team Manager role (Pinnacle Award)
4. Received several Client appreciations from multiple Branches
5. Lead the Global Data Capture project for United states division. (Global Data Capture was a project driven globally to gather Customer behavior details.
6.Traveled to Kolhapur & successfully transitioned in setting up the process.
7. Handling Conf calls, Process SOP, Process trainings.
8. Worked with "Larsen & turbo Infotech Ltd" for Process Automation by transferring process knowledge.
9. Currently managing the team of 21.
Timeline
Senior Team Manager
Gallagher Service Center
07.2014 - Current
B.Com - Commerce
KLE's Degree College
06.2011 - 06.2014
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