Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

Mohana Krishnan R

ARAKKONAM

Summary

Dedicated and results-driven Customer Support Executive with hands-on experience in handling customer escalations, application support, and technical troubleshooting. Recognized with the Bravo Award (2021) for excellence in service delivery at Tech Mahindra. Proven ability to mentor team members, streamline processes, and deliver exceptional customer service in high-pressure environments.

Overview

1
1
year of professional experience

Work History

Customer Support Executive

Tech Mahindra Ltd
Chennai
03.2021 - 12.2021
  • Resolved over 50 customer inquiries daily, achieving a 95% satisfaction rating.
  • Ensured customer satisfaction and delivered exceptional service while maintaining professionalism under pressure.
  • Acted as key point of contact for escalations, promptly addressing critical issues.
  • Mentored new joiners and conducted onboarding training as a part of SME team.
  • Analyzed customer support trends to identify gaps and proposed process optimizations.
  • Recommended process improvements to enhance ticket resolution efficiency.

Key Achievement:
🏆 Received Bravo Award for exceptional performance in customer service (2021).

Education

Bachelor of Technology -

Vel Tech R&D Institute of Science & Technology
Chennai
01-2020

HSC -

Bharathidhasanar Matric Higher Secondary School
Arakkonam
01-2016

SSLC -

Bharathidhasanar Matric Higher Secondary School
Arakkonam
01-2014

Skills

    Technical skills

  • Application support
  • Technical troubleshooting
  • Database management
  • Process optimization
  • Software proficiency

    Soft skills

  • Customer relationship management
  • Escalation handling
  • Effective communication
  • Mentorship and team training
  • Multitasking and time management

Languages

Tamil
First Language
English
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1

Timeline

Customer Support Executive

Tech Mahindra Ltd
03.2021 - 12.2021

Bachelor of Technology -

Vel Tech R&D Institute of Science & Technology

HSC -

Bharathidhasanar Matric Higher Secondary School

SSLC -

Bharathidhasanar Matric Higher Secondary School
Mohana Krishnan R