Mohana Krishnan R
ARAKKONAM
Summary
Dedicated and results-driven Customer Support Executive with hands-on experience in handling customer escalations, application support, and technical troubleshooting. Recognized with the Bravo Award (2021) for excellence in service delivery at Tech Mahindra. Proven ability to mentor team members, streamline processes, and deliver exceptional customer service in high-pressure environments.
Overview
1
1
year of professional experience
Work History
Customer Support Executive
Tech Mahindra Ltd
Chennai
03.2021 - 12.2021
- Resolved over 50 customer inquiries daily, achieving a 95% satisfaction rating.
- Ensured customer satisfaction and delivered exceptional service while maintaining professionalism under pressure.
- Acted as key point of contact for escalations, promptly addressing critical issues.
- Mentored new joiners and conducted onboarding training as a part of SME team.
- Analyzed customer support trends to identify gaps and proposed process optimizations.
- Recommended process improvements to enhance ticket resolution efficiency.
Key Achievement:
🏆 Received Bravo Award for exceptional performance in customer service (2021).
Education
Bachelor of Technology -
Vel Tech R&D Institute of Science & Technology
Chennai01-2020
HSC -
Bharathidhasanar Matric Higher Secondary School
Arakkonam01-2016
SSLC -
Bharathidhasanar Matric Higher Secondary School
Arakkonam01-2014
Skills
- Application support
- Technical troubleshooting
- Database management
- Process optimization
- Software proficiency
Technical skills
- Customer relationship management
- Escalation handling
- Effective communication
- Mentorship and team training
- Multitasking and time management
Soft skills
Languages
Tamil
First Language
English
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1
Timeline
Customer Support Executive
Tech Mahindra Ltd
03.2021 - 12.2021
Bachelor of Technology -
Vel Tech R&D Institute of Science & Technology
HSC -
Bharathidhasanar Matric Higher Secondary School
SSLC -
Bharathidhasanar Matric Higher Secondary School
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