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Mohan Ashok Kathpalia
Order To Cash Transformation Leader
Bangalore
Summary
Finance (O2C) Transformation and Global Shared Services Leader with 24+ years of experience driving enterprise‑wide transformation across the BPO, Shared Services, Technology, and Consulting sectors. Recognized for delivering measurable transformation outcomes, building high‑performing global teams, helping clients achieve world class O2C performance and scaling service delivery operations across diverse industries.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work History
Senior Manager – Order to Cash
Philip Morris International
Manila
07.2022 - Current
- Lead O2C delivery operations for the region, ensuring service excellence, compliance, and innovation.
- Functioned as a part of the Philippines site leadership team, guiding strategic direction and employee engagement
- Implemented operational improvements to reduce costs and drive revenue in alignment with corporate objectives. 50% efficiencies achieved in three years with best-in-class performance across O2C parameters
- Established clear budgets and cost controls strategies to meet objectives.
Associate Director - Global O2C Transformation
Accenture
Bangalore
09.2018 - 04.2022
- Led global O2C transformation strategy, O2C consulting, and solutioning across multiple industries.
- Spearheaded digital‑led transformation programs, resulting in enhanced KPI performance and optimized working capital.
- Streamlined operational processes to improve efficiency.
- Coordinated cross-functional teams, facilitating seamless project execution.
- Led the effort to work with senior management to communicate and execute strategic directives.
- Assessed project progress, leading department meetings to increase project transparency and communication.
- Fostered strong relationships with key stakeholders for improved collaboration.
Director - Finance Transformation
Capgemini Business Services
Bangalore
09.2012 - 08.2018
- Directed O2C business transformation programs with measurable business outcomes.
- Delivered global process harmonization, Target Operating Model design, and automation initiatives for Fortune 500 clients.
- Established and monitored key performance indicators, gauging organizational success.
- Championed change initiatives within the organization for streamlined operations.
- Implemented process improvements, streamlining operations for increased productivity.
- Supervised and developed high-achieving staff, providing orientation, training, support and direction.
Offering Manager
Hewlett-Packard Company
Bangalore
08.2001 - 08.2012
- Managed complex multi‑country transitions and platform migrations.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Led and managed teams to maintain smooth daily operations.
- Coordinated hiring, recruitment and training strategies to build successful teams.
- Built service delivery models, governance structures, and process control frameworks.
Education
Bachelor of Commerce - Accountancy, Income Tax and Business Studies
Bangalore University
Bangalore, India 06.1995 - 04.2000
Skills
Business Transformation Platforms
Automation & RPA (UiPath, Blue Prism exposure)
O2C Technology Landscape
Executive Dashboards & Analytics
Project & Program Management Tools
Business process reengineering
Training and Development
Business development
Cross-functional team leadership
Interests
Timeline
Senior Manager – Order to Cash
Philip Morris International
07.2022 - Current
Associate Director - Global O2C Transformation
Accenture
09.2018 - 04.2022
Director - Finance Transformation
Capgemini Business Services
09.2012 - 08.2018
Offering Manager
Hewlett-Packard Company
08.2001 - 08.2012
Bachelor of Commerce - Accountancy, Income Tax and Business Studies
Bangalore University
06.1995 - 04.2000