Sanjay Digiya
Delhi
Summary
Results-focused Shared Services operation Manager with over 13 years of experience in managing receivables and optimising cash flow. Led teams in streamlining accounting operations and ensuring timely collection of outstanding payments. Reduced DSO and enhanced financial reporting accuracy while maintaining strong customer relationships and ensuring compliance with company policies and industry regulations. Analytical finance professional skilled in cash application and collections, dispute resolution, and credit risk assessment. Delivers impactful financial analysis and reporting to support strategic decision-making. Champions process improvement initiatives that enhance operational effectiveness and stakeholder engagement.
Overview
12
12
years of professional experience
Work History
Senior Manager - Finance Operation (Order to Cash)
Accenture India Pvt Ltd
Noida, Uttar Pradesh
08.2022 - Current
- Managed full cycle of accounts receivable operations, including billing and cash receipts.
- Supervised a team of 32 accounts receivable specialists to ensure timely and accurate accounts receivable management through effective control of accounts.
- Implemented refined collection policies, enhancing effectiveness and reducing bad debt.
- Monitored aging accounts, developing strategies to reduce past due balances and deductions.
- Oversaw preparation and analysis of daily, weekly, and monthly AR reports for leadership insights.
- Handled escalated customer queries and disputes, fostering strong relationships while resolving payments.
- Improved cash collection processes by implementing targeted strategies to engage customers.
- Collaborated with finance team for account reconciliations and documentation for month-end closing.
- Designed control framework for streamlined collections and standardized AR processes.
- Facilitated governance and stakeholder engagement globally, focusing on the EMEA, APAC, and NA regions.
- Facilitated governance and stakeholder engagement globally, focusing on the EMEA, APAC, and NA regions.
- Identified projects and transformed current operations. Projects identified and implemented so far: customer segmentation, CFIN enhancement, order management optimisation, and COE model for global customers.
Accounts Receivable and Accounts Payable
IBM India Pvt Ltd
Gurugram, Haryana
09.2021 - 08.2022
- Oversaw comprehensive accounts receivable management to ensure financial accuracy and efficiency.
- Conducted governance calls with clients and leadership, ensuring compliance with defined SLAs and KPIs.
- Managed a team of 16 personnel, including two team leads, to drive operational success.
- Facilitated internal management through regular updates and performance reviews.
- Cultivated US client relationships through consistent evaluations and effective business communications.
- Led project status calls to address concerns and enhance collaboration.
- Executed transformation projects by effectively managing client relationships and operations.
- Identified improvement areas, optimizing client operations while delivering cost benefits.
Accounts Receivable – Transition Manager
Genpact India Pvt Ltd
Gurugram, Haryana
09.2018 - 08.2021
- Handled the transition of accounts receivable from client of 22 FTE and stabilize the same in 6 months.
- Effective SOP preparation and capture detailed process maps and step by step process.
- Making presentation and leading the transitions calls to give the updates to entire stakeholders.
- Ensuring accurate and timely entry of transactions, credit adjustments, and payment processing.
- Reviewed and analyzed aged accounts, creating action plans to resolve outstanding debts and improve cash flow.
- Coordinated with sales and customer service departments to resolve billing discrepancies and reduce payment delays.
- Conducted regular audits of customer accounts and implemented process improvements to streamline collections and reduce errors.
- Provided training and support to junior staff, ensuring adherence to company policies and best practices.
Accounts Receivable Lead
IBM India Pvt Ltd
Gurugram, Haryana
01.2015 - 09.2018
- Processed daily payments for a portfolio of over 100 clients.
- Managed incoming payments, ensuring proper application to customer accounts and handling discrepancies promptly.
- Assisted in preparing monthly reports and updating account status to reflect current outstanding balances.
- Worked closely with the collections department to ensure overdue accounts were followed up on in a timely manner.
- Worked as a Lead and handled team of 12 people in operations front.
- Uploading Receivables files in SAP, after that running batches for the auto application.
- Taking out exceptions from the whole receivable and then need to segregate the work among the team members.
- Downloading the client bank file from bank side and reconcile the whole bank file.
- Need to post the ACH, WIRE and Checks which are in exceptions.
- Need to reconcile the General Ledger and other customer account.
- Need to reconcile the big client payments and after reconciliation need to apply that payment in SAP.
- Handle all the reports, which are to be delivered to the managers and higher leadership.
- Taking care of the client of the daily calls and over emails.
- Responsible for applying payments in SAP after calculating Tax, discounts, interest, and other deductions as per the remittance.
- Reconciliation of payments processed for quality control and fixing any exception in the payment flow.
- Responsible for balancing the ledger.
- Working knowledge of Remedy, it is a tool in which we receive request from the client for processing payments and waive offs.
- Performing follow up activities with client for payment postings on daily basis.
- Performing Bank Reconciliation activities on weekly basis.
- Cash application payment postings on SAP adhering to the SLA's.
Junior Team Member
ING Vysya Bank
Gurugram, Haryana
08.2013 - 01.2015
- Handling all inward and outward activities.
- Debit the all-customer account via system run and exceptions manually.
- Credit all customer account via system run and exceptions manually.
- Reconciliations of all the pool account of the Bank.
- Managing return marking and balancing.
- Managing RBI account.
- Meeting all RBI SLA's.
- Performing reconciliation at the end of the day with RBI account.
- Delivering the reports to the manager.
- Making the reports which needs to be rolled out at the month end closing.
- Handled internal/external mail functions.
Education
MBA - Business Analytics - Pursuing
Amity University
2026
Bachelor of Commerce ( Honours) -
Hansraj College , University of Delhi
Delhi01.2013
Skills
- Accounts receivable management
- Cash application and collections
- Dispute resolution
- Credit risk assessment
- Cash flow optimization
- Financial analysis and reporting
- Process improvement strategies
- SAP and CFIN S4 Hana proficiency
- QuickBooks expertise
- Microsoft Excel skills
- Account reconciliation
- Shared services management
- Transformation initiatives
- Stakeholder engagement
- Team leadership and development
Professional Development
- Participated in advanced training on credit management and collections, 2018-01-01
- Completed workshops on process automation and AR optimization, 2022-01-01
- Ongoing participation in webinars related to financial reporting and receivables management, Ongoing
Timeline
Senior Manager - Finance Operation (Order to Cash)
Accenture India Pvt Ltd
08.2022 - Current
Accounts Receivable and Accounts Payable
IBM India Pvt Ltd
09.2021 - 08.2022
Accounts Receivable – Transition Manager
Genpact India Pvt Ltd
09.2018 - 08.2021
Accounts Receivable Lead
IBM India Pvt Ltd
01.2015 - 09.2018
Junior Team Member
ING Vysya Bank
08.2013 - 01.2015
MBA - Business Analytics - Pursuing
Amity University
Bachelor of Commerce ( Honours) -
Hansraj College , University of Delhi