Mohd. Zaid Khan
Noida
Summary
Experienced finance operations leader with a 12-year track record of success in managing Accounts Receivable, Order to Cash, and claims and recovery operations. Skilled in process optimization, stakeholder engagement, team leadership, and implementing Lean Six Sigma initiatives. Proficient in utilizing ERP systems and automation tools to improve efficiency and accuracy in operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager – Finance Operations (Order to Cash – AR)
GENPACT
07.2012 - Current
- Managed a team of 22 Assistant Managers and Management Trainees handling ANZ OTC operations, including Collections, Cash Application, Credit Management, Contract & Pricing.
- Oversaw SLA/KPI evaluations, conducted performance reviews, and presented governance updates.
- Drove customer satisfaction (NPS 58+) initiatives, enhancing service levels.
- Led implementation of automation tools, reducing manual effort by 1.5 FTEs, increasing processing speed by 30%, and reducing errors by 25%.
- Achieved record-breaking 2% AR overdue on $300M portfolio, also reduced DSO by 40%.
- Facilitated training, coaching, and feedback programs to boost team performance.
- Successfully transitioned two US-based insurance claim services teams.
- Earned multiple recognitions: Spot, Bronze, Silver, and Gold Awards; customer satisfaction awards.
- Promoted from Process Associate to Manager during tenure.
Education
M.Com -
Chhatrapati Shahu Ji Maharaj University
01.2014
B.Com - undefined
Chhatrapati Shahu Ji Maharaj University
01.2012
12th - undefined
I.S.C Board
01.2009
10th - undefined
I.C.S.E Board
01.2007
Skills
- Accounts receivable management
- Operational efficiency enhancement
- Financial reporting expertise
- Enterprise resource planning
- Effective team leadership
- Team leadership
- Client engagement strategies
- Cash application management
- Credit analysis
- Contract management
- Pricing management
- Proficient in MS Office Suite
- Proficient in technical skills
- Software proficiency
- Customer service
- Time management
- Decision-making
- Pricing management
- Proficient in MS Office Suite
- Proficient in technical skills
- Software proficiency
Certification
- Lean Six Sigma Green Belt (Trained & Tested)
- Lean Certified (6 Ideas)
- IIA Certified (Property & Casualty Insurance)
- Train-the-Trainer (TTT) Certified
- HR Catalyst Certified
Languages
English
Hindi
Professional Headline
Finance Operations Manager | Accounts Receivable (Order to Cash) | Process Optimization
Timeline
Manager – Finance Operations (Order to Cash – AR)
GENPACT
07.2012 - Current
B.Com - undefined
Chhatrapati Shahu Ji Maharaj University
12th - undefined
I.S.C Board
10th - undefined
I.C.S.E Board
M.Com -
Chhatrapati Shahu Ji Maharaj University
Similar Profiles
Zaki Uddin SyedZaki Uddin Syed
ITSM Consultant (IM,PM,CM) at GenpactITSM Consultant (IM,PM,CM) at Genpact
Afreen FatimaAfreen Fatima
Process associate at GenpactProcess associate at Genpact
ASHUTOSH KANNAUJEEYAASHUTOSH KANNAUJEEYA
Technical Support Representative at GenpactTechnical Support Representative at Genpact
S SrinivasS Srinivas
Senior Associate at GenpactSenior Associate at Genpact
Prashant KashyapPrashant Kashyap
Consultant at TATA CONSULTANCY SERVICESConsultant at TATA CONSULTANCY SERVICES