Summary
Overview
Work History
Education
Skills
Certification
Languages
Professional Headline
Timeline
Generic
Mohd. Zaid Khan

Mohd. Zaid Khan

Noida

Summary

Experienced finance operations leader with a 12-year track record of success in managing Accounts Receivable, Order to Cash, and claims and recovery operations. Skilled in process optimization, stakeholder engagement, team leadership, and implementing Lean Six Sigma initiatives. Proficient in utilizing ERP systems and automation tools to improve efficiency and accuracy in operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Manager – Finance Operations (Order to Cash – AR)

GENPACT
07.2012 - Current
  • Managed a team of 22 Assistant Managers and Management Trainees handling ANZ OTC operations, including Collections, Cash Application, Credit Management, Contract & Pricing.
  • Oversaw SLA/KPI evaluations, conducted performance reviews, and presented governance updates.
  • Drove customer satisfaction (NPS 58+) initiatives, enhancing service levels.
  • Led implementation of automation tools, reducing manual effort by 1.5 FTEs, increasing processing speed by 30%, and reducing errors by 25%.
  • Achieved record-breaking 2% AR overdue on $300M portfolio, also reduced DSO by 40%.
  • Facilitated training, coaching, and feedback programs to boost team performance.
  • Successfully transitioned two US-based insurance claim services teams.
  • Earned multiple recognitions: Spot, Bronze, Silver, and Gold Awards; customer satisfaction awards.
  • Promoted from Process Associate to Manager during tenure.

Education

M.Com -

Chhatrapati Shahu Ji Maharaj University
01.2014

B.Com - undefined

Chhatrapati Shahu Ji Maharaj University
01.2012

12th - undefined

I.S.C Board
01.2009

10th - undefined

I.C.S.E Board
01.2007

Skills

  • Accounts receivable management
  • Operational efficiency enhancement
  • Financial reporting expertise
  • Enterprise resource planning
  • Effective team leadership
  • Team leadership
  • Client engagement strategies
  • Cash application management
  • Credit analysis
  • Contract management
  • Pricing management
  • Proficient in MS Office Suite
  • Proficient in technical skills
  • Software proficiency
  • Customer service
  • Time management
  • Decision-making
  • Pricing management
  • Proficient in MS Office Suite
  • Proficient in technical skills
  • Software proficiency

Certification

  • Lean Six Sigma Green Belt (Trained & Tested)
  • Lean Certified (6 Ideas)
  • IIA Certified (Property & Casualty Insurance)
  • Train-the-Trainer (TTT) Certified
  • HR Catalyst Certified

Languages

English
Hindi

Professional Headline

Finance Operations Manager | Accounts Receivable (Order to Cash) | Process Optimization

Timeline

Manager – Finance Operations (Order to Cash – AR)

GENPACT
07.2012 - Current

B.Com - undefined

Chhatrapati Shahu Ji Maharaj University

12th - undefined

I.S.C Board

10th - undefined

I.C.S.E Board

M.Com -

Chhatrapati Shahu Ji Maharaj University

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Mohd. Zaid Khan