Summary
Overview
Work History
Education
Skills
Certification
Interests
Passport Visa
Disclaimer
Personal Information
Timeline
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Sudheer Vanga

Sudheer Vanga

Operations Manager - AR
Boduppal

Summary

A highly skilled professional with more than 16+ years of experience in Accounts - Order to Cash. Expertise in Collections, Cash Applications, Invoice Processing, Customer Master Data, SOP Preparation, Auditing, Team Management, and Professional Banking. Strong experience in managing AR activities for the US Region, developing SOPs, conducting quality checks, and preparing various financial reports. Effective communicator and collaborator with leadership, decision-making, and problem-solving skills.

Overview

17
17
years of professional experience
9
9
Certifications
3
3
Languages

Work History

Operations Manager - CEM | Order to Cash for AR

Clean Harbors
Hyderabad
07.2023 - Current
  • Monitoring SLA, quality, and other critical metrics.
  • Preparing weekly AR aging reports for the top 20 revenue accounts.
  • Collaborating with top management and the executive team for account reviews.
  • Conducting yearly appraisals and recommending performance ratings to senior management.
  • Conducting monthly one-on-ones for the team to discuss performance and career aspirations.
  • Developed and implemented process improvements that enhanced operational efficiency and reduced waste across multiple departments.
  • Trained and mentored new staff, fostering a culture of safety awareness and operational excellence within the team.
  • Conducted regular audits of operational processes to identify areas for improvement, leading to enhanced service delivery and customer satisfaction.
  • Collaborated with cross-functional teams to streamline workflows, resulting in improved communication and faster response times to client needs.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Operations Assistant Manager | Order to Cash for AR

Genpact
Hyderabad
04.2018 - 07.2023
  • Led 15 analysts in order to cash process, manage appraisals, goals, and team growth.
  • Implemented 2 automation bots, improving quality and reducing the cycle time.
  • Published metrics to stakeholders in monthly forums, ensuring SLA compliance.
  • Managed daily and monthly client SLAs and reported SLA status.
  • Initiated process improvements, reducing turnaround time and enhancing service quality.
  • Tracked unapplied payments and weekly updates to the onshore team.
  • Prepared cash forecasts, aging reports, and collection metrics for monthly governance.
  • Define clear goals and expectations to align team efforts.
  • Track progress and ensure timely delivery of tasks.
  • Conduct regular performance reviews with constructive feedback.
  • Identify skill gaps and coordinate relevant training programs.
  • Promote a culture of continuous learning and improvement.
  • Provide ongoing feedback to management on process needs and enhancements.

Team Lead | Credit and Collections for AR

Genpact
Hyderabad
02.2016 - 04.2018
  • Prepared account review presentations.
  • Coordinated with internal departments for issue resolution.
  • Conducted quality evaluations and generated MIS reports.
  • Handled escalation calls and provided floor support.
  • Led a team of 15 associates in daily operations, ensuring adherence to quality standards and operational procedures.
  • Monitored key performance indicators to identify process improvements, resulting in streamlined operations and improved team performance.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Senior Analyst | Senior Reconciliation Analyst for AR

Genpact
Hyderabad
07.2012 - 01.2016
  • Handled major account reconciliations and deduction analysis.
  • Prepared credit offsets and coordinated with cash app team.
  • Maintained SOPs and prepared account comparison reports.
  • Led cross-functional teams in data analysis projects, implementing data-driven strategies to enhance operational efficiency across multiple departments.
  • Collaborated with IT teams to improve data integrity and reporting processes, ensuring accuracy and reliability of key performance indicators across the organization.
  • Trained and mentored junior analysts on data visualization techniques and analytical methodologies, fostering a culture of continuous improvement within the team.

Team Lead | Google Mapping: POD LEAD

Google
Hyderabad
08.2008 - 05.2012
  • Resolved user-reported map issues for USA/Canada & EMEA.
  • Generated weekly and monthly summary reports.
  • Handled high-priority user operations issues.
  • Led cross-functional teams to implement agile project management methodologies, enhancing collaboration and reducing project delivery times.
  • Mentored junior team members on best practices in software development, fostering a culture of continuous learning and professional growth within the team.
  • Collaborated with product managers to define project scope and objectives, ensuring alignment with strategic goals while managing stakeholder expectations effectively.
  • Facilitated regular team retrospectives to identify process improvements, leading to enhanced efficiency in project execution and team dynamics.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Education

Bachelor of Science - BSc Computer Science

Kakatiya University
Warangal
05.2008

Skills

Accounts Receivable (AR)

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Certification

Lean trained, tested, and certified.

Interests

Playing TT
Watching Cricket
Listening to Old Music

Passport Visa

Till 05/01/27 - USA

Till 05/11/34 - Canada

Disclaimer

I do hereby declare that the statements made above are true, complete, and correct to the best of my knowledge and belief.

Personal Information

  • Father's Name: Rajanna
  • Date of Birth: 06/13/86
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Timeline

Operations Manager - CEM | Order to Cash for AR

Clean Harbors
07.2023 - Current

Operations Assistant Manager | Order to Cash for AR

Genpact
04.2018 - 07.2023

Team Lead | Credit and Collections for AR

Genpact
02.2016 - 04.2018

Senior Analyst | Senior Reconciliation Analyst for AR

Genpact
07.2012 - 01.2016

Team Lead | Google Mapping: POD LEAD

Google
08.2008 - 05.2012

Bachelor of Science - BSc Computer Science

Kakatiya University

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Sudheer VangaOperations Manager - AR