Mohan Badal Ray
Mumbai
Summary
Experienced in building and enhancing client relationships, with a proven track record in boosting portfolio growth, client retention, and customer satisfaction through a consultative and personable approach. A strong leader adept at collaborating with internal teams, motivating staff, and achieving increased sales and ideal client experiences. Highly skilled in project management, with extensive experience in prioritizing tasks, managing multiple projects, and delivering results. A flexible, detail-oriented, and adaptive team player with expertise in equipment operation, staff training and development, customer service, and process improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Head-Operations & Client Servicing
Researchroma Analytics Pvt Ltd
Mumbai
2020.09 - Current
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified opportunities for process improvements within the organization's customer service department.
- Collaborated with other departments to ensure smooth operations within the store.
- Identified potential clients, built relationships, and negotiated contracts.
Associate Client Servicing
Market Mirror Research Solutions
Mumbai
2021.04 - 2021.09
- Worked closely with senior management on developing strategies that would improve the quality of services provided to clients.
- Ensured adherence to company policies and procedures related to client servicing.
- Supervised daily operations of the client servicing department ensuring all tasks were completed efficiently and accurately.
- Contributed ideas towards developing innovative solutions for improving overall customer experience.
Senior Project Manager(Market Research)
Frametrics Consulting Pvt. Ltd.
Mumbai
2020.01 - 2021.03
- Deployed 30+ projects across the nation
- Managed team of 7 people.
- Conducted interviews with customers to better understand their needs and preferences.
- Maintained detailed records of all survey responses for future reference.
- Questionnaire Scripting, Designing, Implementing.
Supervisor & Field Manager (Market Research)
Century Market Research
Mumbai
2018.06 - 2019.12
- Took Basic understanding of market research
- Most valued employee of 2018.
- Developed survey questionnaires, analyzed data and interpreted results.
- Monitored competitor activities in the marketplace, including pricing, advertising and promotions.
Account Executive
Goldmedal electrical Pvt. Ltd
Mumbai
2015.01 - 2018.05
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Monitored competitors' activities and adjusted strategies accordingly.
Education
Secondary School Certificate -
Emmanuel Mission School - India
Mumbai, IndiaBachelor of Commerce - B.Com -
Annasaheb Vartak College of Arts, Commerce, Science
Mumbai, IndiaHigher Secondary Certificate -
Vidya Vikasini English High School & Junior College
Mumbai, IndiaSkills
- Client Relationship Building
- Strong leadership
- Account Management
- Client Retention
- Project Oversight
- Report Generation
- Lead Generation
- Sales Support
- Vendor Sourcing
- Computer Skills
Certification
- Data Science Foundations - Level 1, https://www.youracclaim.com/badges/afe83fef-865e4540-8fe7-f0aef24ead1b?source=linked_in_profile
- Introduction to Data Science (BIG DATA UNIVERSITY), https://courses.cognitiveclass.ai/certificates/ceec6b075ecd4cb7b98a6c4bcc18874e
- Business Analysis & Process Management
- Code of Conduct by MRSI
Accomplishments
- Reduced operating costs always
- Developed a Business Transformation program increasing output through process re-engineering and system enhancements leading to headcount reduction
- Handled many projects at the same time
- Helped the client for better understanding of Qualitative and Quantitative with project handling alone and reliable in every aspect
Languages
- English-Native
- Hindi-Proficient
- Marathi-Proficient
- Konkani-Intermediate
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Marathi
Upper Intermediate (B2)
B2
Timeline
Associate Client Servicing
Market Mirror Research Solutions
2021.04 - 2021.09
Head-Operations & Client Servicing
Researchroma Analytics Pvt Ltd
2020.09 - Current
Senior Project Manager(Market Research)
Frametrics Consulting Pvt. Ltd.
2020.01 - 2021.03
Supervisor & Field Manager (Market Research)
Century Market Research
2018.06 - 2019.12
Account Executive
Goldmedal electrical Pvt. Ltd
2015.01 - 2018.05
Secondary School Certificate -
Emmanuel Mission School - India
Bachelor of Commerce - B.Com -
Annasaheb Vartak College of Arts, Commerce, Science
Higher Secondary Certificate -
Vidya Vikasini English High School & Junior College
- Data Science Foundations - Level 1, https://www.youracclaim.com/badges/afe83fef-865e4540-8fe7-f0aef24ead1b?source=linked_in_profile
- Introduction to Data Science (BIG DATA UNIVERSITY), https://courses.cognitiveclass.ai/certificates/ceec6b075ecd4cb7b98a6c4bcc18874e
- Business Analysis & Process Management
- Code of Conduct by MRSI
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