Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Volunteer
Mohan G Bharadwaj

Mohan G Bharadwaj

Relationship Manager
Bengaluru,KA

Summary

Dynamic Key Account Manager with 21 years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts with Global Engineering IT and Software companies .


Well Connected with several regional and global customers. Markets directly Involved: - Asia 12 years (Japan, China, Thailand, India); US and Europe – 6 years and Global Roles spread across geographies – 4 years.


Customer Service-centric leader dedicated to enhancing client experience, driving full sales lifecycles with focus on territory expansion.

Overview

21
21
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages

Work History

Sr. Account Relationship Manager

L&TTS
Bangalore, India
04.2021 - Current
    • Customer and Partners' business management for Telecom major
    • Engaged with 5 major customer's business groups and improved YoY revenues by 13% across Consumer Cloud and Consumer SW groups
    • Incubate and Drive Thought leadership roadshows on Sensorization, Voicification and Intelligent Vision platform for customer
    • Led team of Solution architects to enhance collaboration through proactive workshops with customer line managers

Delivery Head

L&TTS
Bangalore, India
01.2020 - 03.2021
    • Delivery Manager of Fuel cell development program responsible for Program management, Operations and Employee engagement initiatives
    • Developed sustainable delivery models to ensure timelines and quality, enhance customer satisfaction and improve NPS (Net Promoter Score) and ensure consistent Revenue pipeline and accruals
    • Initiated Competency building measures for 25 strong technical team with Practice and Engineering academy groups to ensure High performing employees' motivation and career growth

Senior Account Manager

L&TTS
Tokyo, Japan
05.2013 - 11.2019
    • Built Strategic relationships with major customers particularly Automotive OEMs, Tier-1s suppliers' and Consumer Goods' customers
    • Contributed $50mn+ in Revenue over last 5 years working with Major Strategic accounts
    • Grew nascent tail account ($10mn) over 3 years, developing WIN-WIN model for customer and business
    • Engaged from C-level to Line manager levels spearheading strategic partnership and marketing initiatives, aimed at customer satisfaction and profitable growth
    • Conceptualized and closed key joint investment initiative for setting up Global Material testing center for strategic customer with initial investment of USD0.6mn
    • As part of NASSCOM-JETRO delegation, presented Japan-India business cooperation strategy to Japanese customers in Japan
    • Led large joint key go-to-market initiatives with customer, identify and drive engagement for profitable growth
    • Organized half-yearly steering committee meetings, Technology forums to drive company's innovative value to customer business units, deep-dive program specific workshops
    • Spearheaded rapid revenue growth with customer between 2013 and 2015 and sustenance business from 2016 and beyond, covering six business units and 3 regions - Japan, EU and US
    • Completed additional $1.5m business in expanded Global Product Lifecycle Management (PLM) system deployment in 4 regions
    • Direct and mentor Project Managers, delivery and bridge engineers to eyespot opportunities and engage in conversations at Line manager levels

Vertical Resource Manager

TCS
Bangalore, India, India
05.2011 - 09.2012
    • Fulfilled average of 170+ monthly skilled resource requirements and drive optimized resource management
    • Engage with business/account teams, Recruitment and Internal resource management teams across locations
    • Provide forecast of new business requirements, established competency development plan for 3000+ strong global team and periodic reports to management
    • Maintained energy and enthusiasm in fast-paced environment
    • Managed team of employees, overseeing hiring, training, and professional growth of employees

Business Relationship Manager

TCS
Kawasaki, Japan
08.2007 - 01.2011
    • Responsible for handling business relationships in Japan for multiple customers and revenue targets as specified in internal sales organization
    • Managed portfolio of key customers providing all forecasting, market analytics and internal sales needs for 3+ years
    • Handled strategic business engagements with major clients in Aerospace, Heavy Machinery segments
    • Led TCS' first break with major logo in Heavy Industries segment with which JV vehicle was later established in APAC region

Account Manager

TCS
BANGALORE, India, USA
01.2005 - 07.2007
    • Project and Delivery Management of multinational team of 75+ engineers located across U.S., Europe and India working extensively on locks and sealing design solutions
    • Collaborated with cross functional product development project teams during product development cycle
    • Overall Project management responsibility including Delivery, people and cost management and provided periodic updates to management on project status

Team Leader

Cyient/Infotech Enterprises Limited
Dallas, India, USA
03.2002 - 01.2005
    • Onsite lead responsible for onsite coordination & work assignments directly engaging as part of customer design group on blower assemblies of Air conditioners
    • Lead design teams of 12+ engineers in providing support for customers using CAD- Pro/Engineer & Unigraphics
    • Identified improvement opportunities, scheduled and lead Kaizen events to drive improvement projects to completion
    • Coordinated with support functions for Total Preventive Maintenance (TPM) and Total Quality Management (TQM) activities.

Technology Engineer

GE Power Controls India Pvt Ltd
BANGALORE, KARNATAKA
06.2000 - 03.2002
    • Hands-on design engineer involved in development of Air Circuit breakers, Switch fuses along with first-level vendor management.
    • Followed design methods using Quality Six Sigma – DMAIC /DMADV approach
    • Performed FMEA, design reviews, prototype development, verification and validation testing per ASTM standards, technical documentation.

Education

Bachelor of Engineering - Mechanical

Bangalore University
MSRIT
08.1995 - 08.1999

Skills

Strategic Planning and Client Development

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Accomplishments

    · Built Strategic relationships with major customers particularly Automotive OEMs, Tier-1s suppliers' and Consumer Goods' customers

    · Contributed $50mn+ in Revenue over last 5 years in the assigned region

    · Grew a nascent tail account (<$300k annuity) into a sustainable multi-million-dollar relationship (>$10mn) over 3 years, navigating a WIN-WIN model for customer and business

    · Engaged from C-level to Line manager levels spearheading strategic partnership and marketing initiatives , aimed at customer satisfaction and profitable growth

    · Conceptualized and closed a key joint investment initiative for setting up a Global Material testing center for a strategic customer with initial investment of USD0.6mn

    · As part of NASSCOM-JETRO delegation, presented Japan-India business cooperation strategy to Japanese customers in Japan

    · Awarded “Sales and Exemplary Performance Award for the year” thrice (FY1415, FY1718 and FY1819)

    · Nominated for CEO Club of the year 2018 – one of 12 nominees across the entire organization

    · Recognized as the “Top Performer of the region” four times

    · “Presenter of the evening” recognition at two different customer seminars

Certification

Digital Transformation. University of Virginia Darden School of Business. Credential ID S9JQV89VTXPB

Timeline

Sr. Account Relationship Manager

L&TTS
04.2021 - Current

Delivery Head

L&TTS
01.2020 - 03.2021

Digital Transformation. University of Virginia Darden School of Business. Credential ID S9JQV89VTXPB

05-2019

Senior Account Manager

L&TTS
05.2013 - 11.2019

Vertical Resource Manager

TCS
05.2011 - 09.2012

Business Relationship Manager

TCS
08.2007 - 01.2011

Account Manager

TCS
01.2005 - 07.2007

Team Leader

Cyient/Infotech Enterprises Limited
03.2002 - 01.2005

Technology Engineer

GE Power Controls India Pvt Ltd
06.2000 - 03.2002

Bachelor of Engineering - Mechanical

Bangalore University
08.1995 - 08.1999
Mohan G BharadwajRelationship Manager