Dynamic Key Account Manager with 21 years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts with Global Engineering IT and Software companies .
Well Connected with several regional and global customers. Markets directly Involved: - Asia 12 years (Japan, China, Thailand, India); US and Europe – 6 years and Global Roles spread across geographies – 4 years.
Customer Service-centric leader dedicated to enhancing client experience, driving full sales lifecycles with focus on territory expansion.
Strategic Planning and Client Development
undefined· Built Strategic relationships with major customers particularly Automotive OEMs, Tier-1s suppliers' and Consumer Goods' customers
· Contributed $50mn+ in Revenue over last 5 years in the assigned region
· Grew a nascent tail account (<$300k annuity) into a sustainable multi-million-dollar relationship (>$10mn) over 3 years, navigating a WIN-WIN model for customer and business
· Engaged from C-level to Line manager levels spearheading strategic partnership and marketing initiatives , aimed at customer satisfaction and profitable growth
· Conceptualized and closed a key joint investment initiative for setting up a Global Material testing center for a strategic customer with initial investment of USD0.6mn
· As part of NASSCOM-JETRO delegation, presented Japan-India business cooperation strategy to Japanese customers in Japan
· Awarded “Sales and Exemplary Performance Award for the year” thrice (FY1415, FY1718 and FY1819)
· Nominated for CEO Club of the year 2018 – one of 12 nominees across the entire organization
· Recognized as the “Top Performer of the region” four times
· “Presenter of the evening” recognition at two different customer seminars
Digital Transformation. University of Virginia Darden School of Business. Credential ID S9JQV89VTXPB
Digital Transformation. University of Virginia Darden School of Business. Credential ID S9JQV89VTXPB