Mohanraj R
Branch Head - Retail Branch Banking
Salem,Tamil Nadu
Summary
Branch Manager in Retail Branch Banking with over 20 years of successful experience as Profit Centre Head, Operations Head, Cluster Sales Manager and Marketing Executive in Pharmaceutical Products Sales. Recognized consistently at Corporate Office level for performance excellence and contributions to success. Strengths in reaching sales budgets through delightful customer service, effective utilization of available resources and extensive detailing of products and services.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
Work History
Branch Head
Axis Bank
Salem , Tamil Nadu
05.2013 - Current
- Oversaw high-volume banking operations with 15 persons team focused on efficiently reaching budget.
- As a profit centre head increases overall profitability and reducing operating cost.
- Maintaining high level energy and enthusiasm among team members to generate more business leads for Liability, Assets and Cross Sell Products.
- Carried out day-to-day sales, customer service and operations duties accurately and efficiently with available resources.
- Work closely with Operations Manager and Sales Manager to maintain optimum levels of communication to effectively and efficiently complete compliance duties and sales budgets.
- Exceeded goals through effective task prioritization and great work ethic.
- Assessed employee performance and developed improvement plans.
Generated dramatic improvements across entire sales cycle, including prospecting, conversion and contract negotiation.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Submitted loan applications to loan underwriter for verification and recommendation.
Engaged employees in business processes with positive motivational techniques. - Day starts with MorningTeam Huddle and goes on routines like Welcome Calling to New to Bank Customers, Updating Branch Head's Daily Drill, Branch Scoping Sheet, Competition Data and Day ends with Golden Hour CRM Team Review.
Branch Operations Head
Axis Bank
Salem , Tamil Nadu
02.2012 - 04.2013
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out day-day-day duties accurately and efficiently.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
Branch Manager
ICICI Bank
Kangayam , Tamil Nadu
05.2010 - 01.2012
- Boosted branch sales by developing and deepening customer loyalty through service.
- Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
- Received superior customer service satisfaction scores for consecutively.
- Developed and maintained relationships with local business and Govt. enterprises.
- Identified and capitalized on community business opportunities with effective networking.
- Increased net profit during my tenure by exceeded sales goals.
- Motivated staff to exceed quotas consistently through internal campaigns.
- Complied with regulatory requirements.
- Increased overall annual sales 140% by incorporating several quality process improvements within branch.
- Resolved escalated customer issues and boosted retention rates.
- Maintained friendly and professional customer interactions.
- Led team of 7 staff.
Cluster Sales Manager
ICICI Bank
Karur, Tamilnadu
09.2006 - 03.2010
- Set weekly goals for 12 Team Leaders and Feet on Street (FOS)
- Surpassed sales targets consistently and maintained solid rankings.
- Maintained up-to-date knowledge of Retail Liability, Assets & Investment Products and performed competitor analysis.
- Built deep relationships with Branch Managers and sales teams through market knowledge, retail strategies and sales tactics.
- Streamlined sales procedures and campaign tasks
- Created lists of potential customers based on local markets and assigned sales tasks to team.
- Owned all aspects of sales planning, development and team management for territory.
Scientific Field Office
DyAnsys Inc
Coimbatore , Tamil Nadu
11.2005 - 08.2006
- Launched new product -Ansyscope-to family physicians and super specialty hospitals and completed sales by intensive detailing and demo.
- Increased customer satisfaction by resolved product and service issues.
- Led marketing projects and analyzed data to identify opportunities for improvement in sales.
Marketing Executive
Cipla Ltd
Tiruchirappalli, Tamil Nadu
12.2001 - 10.2005
- Increased brand awareness by developing technical and non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
- Traveled to promote current programs and drive marketing through trade shows and industry conferences
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Launched marketing activities for new product lines and market penetration.
Education
Higher Secondary - Office Secretaryship
Government Boys Higher Secondary School
Tiruchengode 06.1993 - 04.1995
BA (Corporate Secretaryship) - Corporate Secretaryship
Sengunthar College of Arts & Science
Tiruchengode 06.1995 - 04.1998
MBA - Marketing Management And Research
Vinayaka Missions Kirubananthavariar Engg College
Salem 06.1999 - 11.2001
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Teambuilding
undefinedTimeline
Branch Head
Axis Bank
05.2013 - Current
Branch Operations Head
Axis Bank
02.2012 - 04.2013
Branch Manager
ICICI Bank
05.2010 - 01.2012
Cluster Sales Manager
ICICI Bank
09.2006 - 03.2010
Scientific Field Office
DyAnsys Inc
11.2005 - 08.2006
Marketing Executive
Cipla Ltd
12.2001 - 10.2005
MBA - Marketing Management And Research
Vinayaka Missions Kirubananthavariar Engg College
06.1999 - 11.2001
BA (Corporate Secretaryship) - Corporate Secretaryship
Sengunthar College of Arts & Science
06.1995 - 04.1998
Higher Secondary - Office Secretaryship
Government Boys Higher Secondary School
06.1993 - 04.1995
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