Mohan Vamsi Krishna Tamma
Senior Support Engineer
Hyderabad,TG
Summary
Resourceful Support Engineer experienced in evaluating and assessing client requirements and implementing infrastructure to solve identified problems. Harnessed code and cloud-native technologies to create scalable and user-centric systems. Strong negotiator with excellent value-driven solutions.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Cloud Support Engineer
Pactera Edge
Hyderabad
02.2021 - Current
- Office 365 Administration and User Management.
- Handling Office 365 tickets which includes Exchange, SharePoint, OneDrive, Teams, etc.
- Managing Mailboxes and groups through Exchange admin center.
- Supporting anti-spam filtering, logging and email tracking.
- Deploy, configure and maintain computation on Azure cloud.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Worked on migrations VMware to Azure
- Worked on Storage migration.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Troubleshoot issues and engage with teams and vendors for issue resolutions.
- Monitoring O365 and Azure security alerts in security and compliance center.
Senior Systems Engineer
Infosys Limited
Hyderabad
03.2016 - 12.2019
- Managed over 10000 users.
- Monitor performance of machines and address issues.
- Monitoring alerts using Nagios tool.
- Organize and coordinate activities associated with installation, deployment, and upgrade of software (Windows), and hardware, as it relates to deskside environment Supporting Windows operating system and Client software like MS Office, VPN etc.
- Trouble shooting of Operating System issues, Email outlook issues and Software issues like Citrix, VMware, and VPN issues, SCCM Client related issues.
- Antivirus update/ scanning and troubleshooting at client end.
- Troubleshooting technical issues related to basic network issues.
- Basic knowledge on managing DHCP and DNS.
- Troubleshooted technical issues related to O365
- Performed audits on Monthly and quarterly basis.
Education
Bachelors - Electronics and communication Engineering
All India Institute of Technology
Hyderabad 06.2008 - 05.2012
Skills
Azure
undefinedCertification
- 70-410: Installing and Configuring Windows Server 2012
Timeline
Cloud Support Engineer
Pactera Edge
02.2021 - Current
- 70-346: Managing Office 365 Identities and Requirements
10-2018
- 70-410: Installing and Configuring Windows Server 2012
02-2017
Senior Systems Engineer
Infosys Limited
03.2016 - 12.2019
Bachelors - Electronics and communication Engineering
All India Institute of Technology
06.2008 - 05.2012
Similar Profiles
ANDAPALLY MANOHARREDDYANDAPALLY MANOHARREDDY
Project Associate at PACTERA EDGEProject Associate at PACTERA EDGE
Zi CONG LiZi CONG Li
Cloud Support Engineer at Pactera EdgeCloud Support Engineer at Pactera Edge
ASHRIT WAJJALAASHRIT WAJJALA
Junior Data Service Engineer at Pactera EDGEJunior Data Service Engineer at Pactera EDGE