MOHD ABDUL GAFFAR

Experienced in leading logistics operations with a strong focus on booking shipments and managing RCM queues.

Skilled in coordinating with carriers, ensuring accurate rate control, and optimizing booking processes to support timely and cost-effective shipping.

Proven ability to lead teams, streamline workflows, and maintain compliance with shipping regulations.

Fostered a positive work environment through effective leadership, encouraging continuous improvement among team members.

Organized and led team meetings to discuss progress, reinforce company values, and address any concerns or areas needing improvement.

Streamlined logistics processes by implementing efficient team strategies and workflows.

• Assigned projects and distributed tasks to team members as per area of expertise.
• Maintained positive working relationship with fellow staff and management.
• Reviewed completed work to verify consistency, quality and conformance.
• Participate in regular meeting with senior leadership to provide updates on team progress.
• Resolved customer complaints in an effective manner while maintaining a high level of customer service.
• Established clear expectations for employees, providing guidance when needed.
• Implemented changes in response to changing business needs or customer demands.
• Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

• Delivered high level of service to clients.
• Ensuring 100% SLA meet.
• Cultivated collaborative culture and mentored junior staff.
• Prepared presentation for internal review.