Mohd Adil

As a Software Engineer, responsible for providing remote support and troubleshooting for various applications, systems, and networks, ensuring smooth and efficient operations for both the company and its clients. Expertise includes working with a range of tools and platforms, such as VDI, VPN, IIQ, Citrix, MFA, AD, Office 365, Linux, Windows, Intune, and Incident Management, to monitor, manage, and resolve issues swiftly and effectively.

With over 5 years of experience in the Information Technology and Services industry, roles have included Software Engineer, Senior Engineer, and Customer Support Engineer, working with government PSUs such as ONGC and CBIC prior to joining American Express. Developed strong capabilities in server and network monitoring, ticketing tools, remote support, and application support. Contributions have been made to several key projects, such as implementing a new security system for ONGC and upgrading network infrastructure for CBIC.

Earned a Bachelor of Technology in Electronics and Communications Engineering from United Institute of Technology India, with a solid foundation in electronics, communications, and networking. Driven by the pursuit of learning new technologies, solving complex problems, and delivering quality service to customers. Emphasis is placed on teamwork, collaboration, and continuous improvement in all aspects of work.

• Got certified in Nexthink IT support tool, launched on American Express platform
• Got appreciation letter from deputy commissioner of CGST, Delhi West during lockdown period year 2020 for up-to-date of servers, policy and connectivity of ALL-IN-ONE(AIO) computers.
• Got appreciation letter of working tenure at CGST OFFICE, DELHI WEST while relocating.
• Completed Hardware & Networking (12 month) certification course from Jetking, Allahabad

• Hobbies: Playing Cricket, Cooking, Chess
• Date of birth: 09/20/94
• Gender: Male
• Nationality: Indian