Resourceful sales & Operations Executive with 4 years of experience in domestic and international in travel industry. Hardworking professional leader skilled in both strategic planning and tactical execution. Talented at building collaborative partnerships and supporting employees in achieving professional success, motivated to maintain customer satisfaction and contribute to company success.
Hi, I’m
Mohd Alam
Delhi
Summary
Overview
5
years of professional experience
3
Certification
Work History
MaujiTrip.Com, A Unit of SBC Exports Ltd.Noida
Operation Executive
07.2019 - 06.2022
Job overview
- Maintained operational proficiency in coordinating international and domestic travel accommodations for customers and booking for air ticketing, Cruise, Hotels & Train reservations, visa assistance, car rental worldwide with various online reservation system as well as special event such as tours and excursions.
- Fulfilling needs for leisure travelers by suggesting them various options according to their budget and needs.
- Negotiations on Airlines, Hotel, ground transportation and Vendor Contracts.
- Work with sales teams and account departments to help them learn about changes to market trends and developments to procedures.
- Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
- Knowledge of E-ticketing, Galileo.
MaujiTrip.Com, A Unit of SBC Exports Ltd.New Delhi
Senior Travel Consultant
02.2018 - 06.2019
Job overview
- Attending day to day needs for corporate Hotel & Ticketing Reservations and Holiday packages.
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Sold holiday and travel products, Ensured achievement of sales targets and handled customer orders and payments.
- Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as Dubai & Singapore.
Wings Corporate Services Pvt. Ltd.New Delhi
Telecaller
01.2015 - 10.2015
Job overview
- Handled approximately 150 outbound call requests per day to provide existing customers with answers to questions and schedule appointments.
- Qualified leads and set up customer appointments for outside sales team.
- Working independently and as part of a team, support team members in performance delivery and achieved monthly target.
Education
School of Open Learning, University of DelhiNew Delhi, India
Bachelor of Arts
10.2019
University Overview
M.R.L Senior Sec. SchoolNew Delhi, India
High School Diploma
04.2014
University Overview
Adarsh Lakhpat Model Sec. SchoolNew Delhi, India
GED
05.2012
University Overview
Skills
- Advanced in MS Office
- Sales
- Negotiations
- Problem Solving
- Customer Satisfaction
- Galileo GDS Understanding
- Fast Learner
- Flexible & Adaptable
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Additional Information
Additional Information
Playing Cricket, Listening to Music and Travelling.
Certification
- Successful Negotiation: Essential Strategies and Skills, [University of Michigan, Coursera - 05/2022
- Galileo Basic Course from Udemy - 06/2022
- Fundamentals of Sales and Marketing, Coursera - 06/2022
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The price of anything is the amount of life you exchange for it.
Timeline
Operation Executive
MaujiTrip.Com, A Unit of SBC Exports Ltd.
07.2019 - 06.2022
Senior Travel Consultant
MaujiTrip.Com, A Unit of SBC Exports Ltd.
02.2018 - 06.2019
Telecaller
Wings Corporate Services Pvt. Ltd.
01.2015 - 10.2015
School of Open Learning, University of Delhi
Bachelor of Arts
M.R.L Senior Sec. School
High School Diploma
Adarsh Lakhpat Model Sec. School
GED
Similar Profiles
Gerald FieldsGerald Fields
Associate Minister at Bethany Baptist Church SBCAssociate Minister at Bethany Baptist Church SBC
Sheryl WrightSheryl Wright
Overseas Field Representative at International Mission Board, SBCOverseas Field Representative at International Mission Board, SBC
Zachary FoleyZachary Foley
Foreman at Schlauch Bottcher Construction (SBC)Foreman at Schlauch Bottcher Construction (SBC)
Abhishek MishraAbhishek Mishra
Sr. Engineer (Electronics component Sourcing Import & Domestic) at Halonix Technologies Pvt Ltd.Sr. Engineer (Electronics component Sourcing Import & Domestic) at Halonix Technologies Pvt Ltd.
Saksham MauryaSaksham Maurya
DevOps Solution Architect – Assistant Consultant at Tata Consultancy ServicesDevOps Solution Architect – Assistant Consultant at Tata Consultancy Services