Mohd Arkam
New Delhi
Summary
Experienced Automobile Diagnostic Engineer specializing in New Technologies and Electric Vehicles. Seeking a challenging work environment that promotes growth and learning. Driven by a passion for excellence and achieving mutual success for both self and company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Manager
BYD India Private Limited
08.2022 - Current
- Serving as the single point of contact for my region (North & East) dealers for escalated technical issues, resolving complex problems quickly and effectively.
- Providing support to my region dealers for customer complaints, escalations, warranty support and spare parts related issues for providing better customer satisfaction.
- Additionally providing technical support to Asia pacific countries Srilanka, Bangladesh, Nepal and Bhutan for resolving their complex technical problems.
- Delivering comprehensive technical training programs for BYD staff members and dealership team, enhancing overall team competency.
- Supporting BYD China plant/R&D and India product development team for field cases updates, investigation on major part failures specially HV components for future improvements.
- Improving skills of Dealer manpower for better troubleshooting & concern handling.
- Supporting marketing and PD team for new model launches.
Techliner
MG Motors India Private Limited
08.2020 - 07.2022
- Provided Technical support to west region dealers for diagnosing complex technical issues.
- Provided feedback to plant team on major part failures in field for future improvements.
- Provided technical training online and on job trainings for improving skills of dealer manpower for better troubleshooting & concern handling
Technical Expert & Trainer
Dealer of MG Motors India Limited
09.2019 - 08.2020
- Involved in dealer workshop activities for troubleshooting and diagnosis of technical issues in ICE vehicle and EV vehicles as well.
- Process implementation of customer's vehicle from gate in to gate out including final road test.
- Presented complex technical information in an accessible manner during meetings with non-technical stakeholders.
- Provided on job trainings to dealer technicians, service advisor and CRM team for better handling of technical issues.
Technical Manager
Dealer of Mahindra And Mahindra Limited
07.2017 - 08.2018
- Involved in customer's vehicle diagnosis for minor and major technical issues and then provided feedback to OE technical team.
- Worked as a single point of contact between dealer and OE technical team for troubleshooting of technical issues.
- Delivered technical training programs for dealer staff (service advisor, job controller, CRM team and technicians), enhancing overall team efficiency.
- Additionally worked as a job controller also for increasing technicians and bay productivity including QS bay.
- Developed suggestions for technical process improvements to optimize resources.
Education
Post Graduate Diploma - Advance Diploma in Automotive Mechatronics
Mercedes Benz Academy - NIET
Greater Noida, India08-2019
Bachelor of Technology - Mechanical Engineering
Noida Institute of Engineering & Technology
Greater Noida, Uttar Pradesh07-2017
Polytechnic Diploma - Automobile Engineering
Swami Kalyan Dev Polytechnic Institute
Muzaffarnagar, Uttar Pradesh07-2014
Higher Secondary Education - Math & Science
Government Inter College Bijnor
Bijnor, Uttar Pradesh06-2011
Skills
- Self-assured
- Adaptable learner
- Team collaboration
- Training and mentoring
- Technical process improvement
- Technical guidance
- Technical solutions
- Diagnosis strategy
Training
Training By BYD Asia Pacific After-sales
- BYD brand and product training at Chennai factory in 2022.
- Blade battery technology and HV controller like (8 in 1 Integrated Intelligent Controller) in 2024.
- ATTO 3 product training, BYD heat pump technology and Thermal management module training in 2024.
- HV Battery and component inspection training in Thailand in 2025.
- New energy vehicle technology and plug-in hybrid EHS system training in Thailand in 2025.
Training By MG Motors India
- Fifteen days Electric Vehicles System & Diagnose of HV Battery fault Training from MG Motors Training Centre Faridabad in Oct, 2020
- Three days Virtual Training for Electric Vehicles System & Diagnose by MG Motors India in Sep, 2020
- Two days practical training on MG Hector vehicle from MG Motors Training Centre Faridabad in Sep, 2020
- Two days MG Gloster practical training from MG Motors Training Centre Faridabad in Sep, 2020
- Three days Virtual Training for MG Gloster Product familiarization programme by MG Motors India in Aug, 2020
Training By M & M Limited
- One week practical training on Basic of Electrical & Electronics and HVAC from M & M Ltd. Training Centre Noida in Nov, 2019
Certification
- Certified Maintenance Engineer, Mercedes Benz India - 2019
- Certified EV Expert, MG Motors India - 2020
- Certified Warranty Claim Officer, BYD China - 2023
- Certified HV Battery Inspection & Repair Expert, BYD APAS - 2025
- Certified Plug-in Hybrid EHS System Expert, BYD APAS - 2025
- Certified Train The Trainer, BYD APAS - 2025
INTERESTED AREA
Electric vehicle system (HV battery, BMS, PDC, OBC, EVCC)
LANGUAGES
English
Hindi
Urdu
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Manager
BYD India Private Limited
08.2022 - Current
Techliner
MG Motors India Private Limited
08.2020 - 07.2022
Technical Expert & Trainer
Dealer of MG Motors India Limited
09.2019 - 08.2020
Technical Manager
Dealer of Mahindra And Mahindra Limited
07.2017 - 08.2018
Post Graduate Diploma - Advance Diploma in Automotive Mechatronics
Mercedes Benz Academy - NIET
Bachelor of Technology - Mechanical Engineering
Noida Institute of Engineering & Technology
Polytechnic Diploma - Automobile Engineering
Swami Kalyan Dev Polytechnic Institute
Higher Secondary Education - Math & Science
Government Inter College Bijnor
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