Sumit Kumar

Managing HL & LAP Products

• Managed staff scheduling, hiring and training processes.
• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
• Assigned duties to employees and examined work for accuracy, neatness and timeliness.
• Designed sales and service strategies to improve revenue and retention.
• Developed strategies to increase customer satisfaction and loyalty.

Supervised workflow within HL and LAP Products

• Resolved customer complaints regarding sales and service.
• Recruited qualified candidates for open positions within the branch team.
• Coached, developed, and motivated the team to achieve sales targets.
• Built relationships with new customers by personally interviewing them to identify their needs and preferences, and delivered products and services that fit the customers perfectly.
• Established ambitious goals for employees to promote achievement and surpass business targets.

Handled HL & LAP Product effectively

• Identified and developed new markets for products or services.
• Achieved sales targets and built a strong portfolio.
• Resolved customer complaints regarding sales and services.
• Provided support and guidance to colleagues to maintain a collaborative work environment.

Managed HL & LAP Products

• Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
• Worked with cross-functional teams to achieve goals.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Utilized various software and tools to streamline processes and optimize performance.

Managed Small Business Banking for Working Capital products

• Handled file processing from login to sanction stage.
• Checked KYC documents to verify using the necessary tools provided by the organization.
• Maintained TAT for assigned work.