MOHD BILAL
Delhi
Summary
Accomplished travel and lifestyle consultant at American Express with expertise in luxury travel and client relationship management. Achieved a 97% customer satisfaction rate through proficiency in Sabre and Amadeus systems. Recognized for award-winning performance in high-value transactions and tailored travel solutions.
Overview
15
15
years of professional experience
Work History
Travel and Lifestyle Consultant
American Express
03.2022 - Current
- Developed and managed personalized travel itineraries, ensuring seamless arrangements for flights, accommodations, and transportation.
- Provided strategic advice on travel destinations, visa requirements, and health protocols.
- Utilized global distribution systems to book flights, hotels, and car rentals for seamless travel experiences.
- Managed premium portfolio of high-net-worth individual accounts with personalized advisory and exceptional service.
- Served as primary contact for ultra-high-net-worth clients, delivering bespoke wealth management solutions.
- Resolved customer inquiries and issues promptly, increasing client satisfaction and loyalty.
- Conducted post-travel follow-ups to gather feedback, refining service delivery based on client insights.
- Achieved 'The Pacesetters 2026' award for outstanding performance, including a fully sponsored trip to London.
Senior Executive
Fareportal Pvt Ltd
04.2014 - 09.2018
- Consistently generated revenue while maintaining a 97% customer satisfaction rate quarterly.
- Ranked among top revenue generators in team while maintaining high customer satisfaction.
- Converted inquiry calls into sales, driving significant revenue growth.
- Managed global passenger inquiries for reservation changes via GDS.
- Utilized GDS platforms like AMADEUS and SABRE to enhance travel services.
- Assessed passenger requirements and preferences to improve travel experiences.
Senior Associate
WNS Global Services Pvt Ltd
03.2013 - 04.2014
- Earned Shining Star award for exceptional sales performance and consistently positive client feedback.
- Converted inquiries into sales, achieving highest sales conversion rate while ensuring 100% compliance with company policies.
- Designed flight, hotel, and car packages tailored to client needs and preferences.
Contact Associate
Jindals Intellicom
06.2011 - 05.2012
- Delivered high-quality customer service, resulting in increased positive feedback in customer satisfaction surveys.
- Resolved customer concerns regarding household products and billing inquiries, implementing effective troubleshooting solutions.
- Managed call quality for assigned mentees, maintaining adherence to standards and improving their performance.
Education
B.Sc. -
D.U.
New Delhi01-2011
Sr. Secondary -
C.B.S.E.
New Delhi01-2006
Higher secondary -
C.B.S.E.
New Delhi01-2004
Skills
- Luxury travel management
- Corporate travel coordination
- Client relationship management
- Travel itinerary optimization
- Custom travel packages
- Travel destination expertise
- Air travel management
- Sabre and Amadeus proficiency
- Transaction oversight
- Revenue generation techniques
LANGUAGES
English:, Hindi
INTERESTS
Active participation in sports. Listening to Music. Active participant in cultural activities at school and college level.
Accomplishments
- Shining Star Award
- Servicing Ace in American Express
- The Pacesetters - 2026 in American Express
DISCLAIMER
The above statements are true to the best of my knowledge.
Timeline
Travel and Lifestyle Consultant
American Express
03.2022 - Current
Senior Executive
Fareportal Pvt Ltd
04.2014 - 09.2018
Senior Associate
WNS Global Services Pvt Ltd
03.2013 - 04.2014
Contact Associate
Jindals Intellicom
06.2011 - 05.2012
B.Sc. -
D.U.
Sr. Secondary -
C.B.S.E.
Higher secondary -
C.B.S.E.