Summary
Overview
Work History
Education
Skills
Awards
Personal Information
Languages
Timeline
Generic

MOHD DANISH

Delhi

Summary

A result-oriented professional with over 15+ years of experience in Retail Operations. I am a highly driven recent retail professional seeking a full-time position in Retail operation management where I can lend my knowledge & experience to help your organization improve profitability.

Overview

22
22
years of professional experience

Work History

Operations Manager

Zoreko - Fungateway Arena pvt.Ltd
Delhi & Ncr
02.2025 - Current
  • Ensure the smooth and efficient day-to-day operations of a Family entertainmemt centre by managing staff, inventory levels, customer service standards, and overall store profitability, while adhering to company policies and procedures
  • Organising event Management ,Birthday parties , corporate parties , kitty parties
  • Upgrade policies for improving operations
  • streamlining operations and ensuring quality
  • Making strategies to achieve budgets
  • Team leadership and staff management

Venue Manager

Timezone entertainment pvt.ltd.
01.2022 - 01.2025
  • Oversee the costume operation including monitoring and motivating staff; facilitating inter department communication; developing and implementing standard operating procedure; monitoring and tracking the staff's work processes; instructing and guiding costume staff in required daily techniques, work goals, and procedures
  • Actively provide customer insight and feedback to another function/department team
  • Increased profits by suggesting new product lines and placement
  • Maintained knowledge of current promotions, policies regarding payment, loyalty programs, and security practices
  • Supervised employees training which led to increase in customer satisfaction
  • Hired and trained staff provided staff reviews quarterly and annually
  • Consistently met and exceeded sales goals, managed a team of 20+ employees
  • Maintained and monitored games, fun and parties' activity at venue including booking the party bookings
  • Ensuring cleaning and hygiene at the venue
  • Boost up the staff to achieve the sales target and increase the profitable cost
  • Ensure safety, security and cleanliness

Store Manager

Royaloak incorporation pvt.ltd.
08.2021 - 01.2022
  • Supervise and guide store teams for achieving the set targets
  • Coaching & mentoring sales staff towards higher levels of performance and target achievement
  • Ensure safety, security and cleanness measures are met at the store
  • Ensuring timely opening and closing of the store as per the set drills
  • Giving training to all new joiners
  • Hiring new talent at stores
  • Developing and aligning store SOP's to enhance efficiency and productivity
  • Maintaining feedback loop to merchandisers & buyers with customers comment cards and employee's opinion

Store Manager-Operations

Reliance Retail Limited - Trends
12.2014 - 12.2020
  • Supervise and guide store teams for achieving the set targets
  • Managing the team of 52 peoples
  • Coaching & mentoring sales staff towards higher levels of performance and target achievement
  • Ensure safety, security and cleanness measures are met at the store
  • Ensuring timely opening and closing of the store as per the set drills
  • Responsible for security and safety of stock, cash & infrastructure/all items in charge/inventory of the respective store
  • Developing and aligning store SOP's to enhance efficiency and productivity
  • Maintaining acceptable inventory shrinkage measured as a percentage of sales
  • Maintaining feedback loop to merchandisers & buyers with customers comment cards and employee's opinion
  • Handle entire gamut of functions for store related to achieving top line, stock management, customer service, manpower management, visual merchandising, training and development, controlling shrinkage etc
  • In order to run a store as a profitable business unit
  • Preparing / maintaining MIS & other monthly performance reports for apprising top management of the progress
  • NSO (New store opening, opened 3 Stores independently
  • Handling entire store operations at Kamla Nagar

Floor Manager- (Operations)

Ritu wears
10.2011 - 12.2014
  • Spearheading sales to ensuring profitability for the designated store
  • Managing the team of 55 peoples
  • Coaching & mentoring sales staff towards higher levels of performance and target achievement
  • Ensures proper handling of point-of-sale transactions, refunds exchanges, and claim problems that customers encounter
  • Responsible for administration, inventory control, training and supervision of sales staff
  • Responsible for cleanliness and ambience of the store
  • Ensuring timely opening and closing of the store as per the set drills
  • Responsible for security and safety of stock, cash & infrastructure/all items in charge/inventory of the respective store
  • Ensuring that SOP are communicated in a timely manner and adhered to accordingly

Department Manager

Westside (Trent ltd.)
12.2007 - 10.2011
  • Spearheading sales to ensuring profitability for the designated dept
  • Managing the team of 12 people
  • Coaching & mentoring staff towards higher levels of performance and target achievement
  • Ensures proper handling of point-of-sale transactions, refunds exchanges, and claim problems that customers encounter
  • Manages all seasonal advertising and promotional plans as per requirements
  • Analyses and monitors the dept inventory level
  • Follow SOP guidelines and policies to perform all dept related issues

Senior customer relationship executive

Lifestyle International pvt.ltd.( Max retail division)
07.2006 - 11.2007
  • Manage the team of 6 peoples
  • Responsible for section displays and vm standard
  • Coaching & mentoring staff towards higher levels of performance and target achievement
  • Analyses and monitors the dept inventory level
  • Follow SOP guidelines and policies to perform all dept related issues
  • To assist the customers to fulfill their needs in a very delightful manner

Senior Customer care executive

Al Jawad bussiness group ( UAE)
04.2005 - 05.2006
  • Dealt with the queries of customers
  • Handled the entire promotional & marketing activities for the store
  • Responsible for making the roster for the team
  • Imparted training to the new joiners
  • Maintain and send daily reports and inventory details to the Managers

Customer Care Associate

Shoppers Stop limited
01.2003 - 03.2005
  • Provided guidance and support to the customers in selecting
  • Attended to the customers query and complaints
  • Maintained the store and floor inventory
  • Coordinated with the Floor Manager/Dept Manager
  • Maintained the visual merchandising, display & ambience on the floor

Education

MBA - Retail Management

01.2018

B.com - pass

01.2004

12th - passed

01.2000

10th - passed

01.1998

Skills

  • Business growth strategy
  • Sales KRA/KPI Drives
  • Productivity/presentation & visual merchandising
  • Multiple stakeholder management sales
  • Operations process excellence
  • Key account management
  • Accountability
  • End to end sales operations
  • Team management conflicts
  • Management
  • Team handling
  • NSO's operations
  • Training

Awards

  • Best Customer Care Award, Shoppers Stop, North Region
  • Training session on Customer orientation & Employers Satisfaction, Al Jawad Business Group, Paris, France
  • Best Store Award, Reliance Trends, 2017
  • Qualified 5 consecutive quarterly trip ( Dubai, Thailand , laddakh , Andaman & nicobar, Sri Lanka

Personal Information

  • Nationality: Indian
  • Marital Status: Married

Languages

English
Advanced
C1
Hindi
Proficient
C2
Urdu
Upper Intermediate
B2

Timeline

Operations Manager

Zoreko - Fungateway Arena pvt.Ltd
02.2025 - Current

Venue Manager

Timezone entertainment pvt.ltd.
01.2022 - 01.2025

Store Manager

Royaloak incorporation pvt.ltd.
08.2021 - 01.2022

Store Manager-Operations

Reliance Retail Limited - Trends
12.2014 - 12.2020

Floor Manager- (Operations)

Ritu wears
10.2011 - 12.2014

Department Manager

Westside (Trent ltd.)
12.2007 - 10.2011

Senior customer relationship executive

Lifestyle International pvt.ltd.( Max retail division)
07.2006 - 11.2007

Senior Customer care executive

Al Jawad bussiness group ( UAE)
04.2005 - 05.2006

Customer Care Associate

Shoppers Stop limited
01.2003 - 03.2005

MBA - Retail Management

B.com - pass

12th - passed

10th - passed

MOHD DANISH