MOHD DANISH
Delhi
Summary
A result-oriented professional with over 15+ years of experience in Retail Operations. I am a highly driven recent retail professional seeking a full-time position in Retail operation management where I can lend my knowledge & experience to help your organization improve profitability.
Overview
22
22
years of professional experience
Work History
Operations Manager
Zoreko - Fungateway Arena pvt.Ltd
Delhi & Ncr
02.2025 - Current
- Ensure the smooth and efficient day-to-day operations of a Family entertainmemt centre by managing staff, inventory levels, customer service standards, and overall store profitability, while adhering to company policies and procedures
- Organising event Management ,Birthday parties , corporate parties , kitty parties
- Upgrade policies for improving operations
- streamlining operations and ensuring quality
- Making strategies to achieve budgets
- Team leadership and staff management
Venue Manager
Timezone entertainment pvt.ltd.
01.2022 - 01.2025
- Oversee the costume operation including monitoring and motivating staff; facilitating inter department communication; developing and implementing standard operating procedure; monitoring and tracking the staff's work processes; instructing and guiding costume staff in required daily techniques, work goals, and procedures
- Actively provide customer insight and feedback to another function/department team
- Increased profits by suggesting new product lines and placement
- Maintained knowledge of current promotions, policies regarding payment, loyalty programs, and security practices
- Supervised employees training which led to increase in customer satisfaction
- Hired and trained staff provided staff reviews quarterly and annually
- Consistently met and exceeded sales goals, managed a team of 20+ employees
- Maintained and monitored games, fun and parties' activity at venue including booking the party bookings
- Ensuring cleaning and hygiene at the venue
- Boost up the staff to achieve the sales target and increase the profitable cost
- Ensure safety, security and cleanliness
Store Manager
Royaloak incorporation pvt.ltd.
08.2021 - 01.2022
- Supervise and guide store teams for achieving the set targets
- Coaching & mentoring sales staff towards higher levels of performance and target achievement
- Ensure safety, security and cleanness measures are met at the store
- Ensuring timely opening and closing of the store as per the set drills
- Giving training to all new joiners
- Hiring new talent at stores
- Developing and aligning store SOP's to enhance efficiency and productivity
- Maintaining feedback loop to merchandisers & buyers with customers comment cards and employee's opinion
Store Manager-Operations
Reliance Retail Limited - Trends
12.2014 - 12.2020
- Supervise and guide store teams for achieving the set targets
- Managing the team of 52 peoples
- Coaching & mentoring sales staff towards higher levels of performance and target achievement
- Ensure safety, security and cleanness measures are met at the store
- Ensuring timely opening and closing of the store as per the set drills
- Responsible for security and safety of stock, cash & infrastructure/all items in charge/inventory of the respective store
- Developing and aligning store SOP's to enhance efficiency and productivity
- Maintaining acceptable inventory shrinkage measured as a percentage of sales
- Maintaining feedback loop to merchandisers & buyers with customers comment cards and employee's opinion
- Handle entire gamut of functions for store related to achieving top line, stock management, customer service, manpower management, visual merchandising, training and development, controlling shrinkage etc
- In order to run a store as a profitable business unit
- Preparing / maintaining MIS & other monthly performance reports for apprising top management of the progress
- NSO (New store opening, opened 3 Stores independently
- Handling entire store operations at Kamla Nagar
Floor Manager- (Operations)
Ritu wears
10.2011 - 12.2014
- Spearheading sales to ensuring profitability for the designated store
- Managing the team of 55 peoples
- Coaching & mentoring sales staff towards higher levels of performance and target achievement
- Ensures proper handling of point-of-sale transactions, refunds exchanges, and claim problems that customers encounter
- Responsible for administration, inventory control, training and supervision of sales staff
- Responsible for cleanliness and ambience of the store
- Ensuring timely opening and closing of the store as per the set drills
- Responsible for security and safety of stock, cash & infrastructure/all items in charge/inventory of the respective store
- Ensuring that SOP are communicated in a timely manner and adhered to accordingly
Department Manager
Westside (Trent ltd.)
12.2007 - 10.2011
- Spearheading sales to ensuring profitability for the designated dept
- Managing the team of 12 people
- Coaching & mentoring staff towards higher levels of performance and target achievement
- Ensures proper handling of point-of-sale transactions, refunds exchanges, and claim problems that customers encounter
- Manages all seasonal advertising and promotional plans as per requirements
- Analyses and monitors the dept inventory level
- Follow SOP guidelines and policies to perform all dept related issues
Senior customer relationship executive
Lifestyle International pvt.ltd.( Max retail division)
07.2006 - 11.2007
- Manage the team of 6 peoples
- Responsible for section displays and vm standard
- Coaching & mentoring staff towards higher levels of performance and target achievement
- Analyses and monitors the dept inventory level
- Follow SOP guidelines and policies to perform all dept related issues
- To assist the customers to fulfill their needs in a very delightful manner
Senior Customer care executive
Al Jawad bussiness group ( UAE)
04.2005 - 05.2006
- Dealt with the queries of customers
- Handled the entire promotional & marketing activities for the store
- Responsible for making the roster for the team
- Imparted training to the new joiners
- Maintain and send daily reports and inventory details to the Managers
Customer Care Associate
Shoppers Stop limited
01.2003 - 03.2005
- Provided guidance and support to the customers in selecting
- Attended to the customers query and complaints
- Maintained the store and floor inventory
- Coordinated with the Floor Manager/Dept Manager
- Maintained the visual merchandising, display & ambience on the floor
Education
MBA - Retail Management
01.2018
B.com - pass
01.2004
12th - passed
01.2000
10th - passed
01.1998
Skills
- Business growth strategy
- Sales KRA/KPI Drives
- Productivity/presentation & visual merchandising
- Multiple stakeholder management sales
- Operations process excellence
- Key account management
- Accountability
- End to end sales operations
- Team management conflicts
- Management
- Team handling
- NSO's operations
- Training
Awards
- Best Customer Care Award, Shoppers Stop, North Region
- Training session on Customer orientation & Employers Satisfaction, Al Jawad Business Group, Paris, France
- Best Store Award, Reliance Trends, 2017
- Qualified 5 consecutive quarterly trip ( Dubai, Thailand , laddakh , Andaman & nicobar, Sri Lanka
Personal Information
- Nationality: Indian
- Marital Status: Married
Languages
English
Advanced
C1
Hindi
Proficient
C2
Urdu
Upper Intermediate
B2
Timeline
Operations Manager
Zoreko - Fungateway Arena pvt.Ltd
02.2025 - Current
Venue Manager
Timezone entertainment pvt.ltd.
01.2022 - 01.2025
Store Manager
Royaloak incorporation pvt.ltd.
08.2021 - 01.2022
Store Manager-Operations
Reliance Retail Limited - Trends
12.2014 - 12.2020
Floor Manager- (Operations)
Ritu wears
10.2011 - 12.2014
Department Manager
Westside (Trent ltd.)
12.2007 - 10.2011
Senior customer relationship executive
Lifestyle International pvt.ltd.( Max retail division)
07.2006 - 11.2007
Senior Customer care executive
Al Jawad bussiness group ( UAE)
04.2005 - 05.2006
Customer Care Associate
Shoppers Stop limited
01.2003 - 03.2005