Immanuel Jabez

• Managed AWS and Azure cloud environments, overseeing end-to-end platform operations for a large fleet of over 1.5 million IoT devices, to ensure maximum connectivity and stability.
• Set up comprehensive end-to-end monitoring across the entire cloud platform to track device health, maintain daily operations, and provide clear visibility to stakeholders.
• Built and deployed new technical solutions within Azure, and integrated advanced AI/ML models, specifically AWS DevOps Guru (AIOps) and Azure Copilot Observability, to improve system diagnostics and error detection.
• Directed all FinOps activities, including billing and cloud cost management. Executed major cost-reduction initiatives by purchasing Reservation/Savings Plans, deprecating or downgrading underused instances, and controlling ongoing operational expenses.
• Managed daily operations alongside external vendors, ensuring all third-party dependencies met strict performance and delivery standards.
• Shifted technical decision-making to an event-driven model by deploying data analytics tools to track elevator performance and using machine learning algorithms to predict and prevent hardware failures.
• Applied Scrum and Agile frameworks to guide IoT product development, coordinating direct communication between architects and cross-functional teams to deliver projects on schedule.
• Involved in recruiting experienced DevOps engineers for the Engineering team and onboarding with the respective tribes.
• Created and ran feedback surveys for field technicians, using their real-world insights to upgrade product features, fix usability issues, and improve the overall customer experience.
• Managed all cloud billing and cost management operations, creating detailed budgets and financial forecasts to control ongoing expenses for IoT and cloud systems.

Significant Achievement:

• Predictive maintenance schedules result in a 20% reduction in elevator downtime.
• Introduced real-time monitoring and alert systems, reducing response times to critical issues by 45%.
• Executed cost-saving methods such as optimizing resource utilization through data automation, developing comprehensive budgets, and forecasting cost control for IoT operations and ongoing operational expenses.
• As a customer-centric improvement, we successfully implemented a survey for the IoT products, resulting in substantial enhancements to the overall customer experience.

Client: KONE Elevator India Private Limited

• Leading the Operational readiness for a new Business Critical Solution and develop and execute strategic plans for IoT operations, aligning them with the organization's overall goals and objectives. Lead the Operational readiness during migration from IBM Cloud to AWS as a part of DPR.
• Implement remote/real monitoring solutions to track the health and performance of IoT devices, enabling real-time issue detection and resolution.
• Lead and manage cross-functional teams, including IoT engineers, technicians, and support specialists, fostering collaboration and a high-performance culture.
• Managed IoT operations in adherence to SLAs, ensuring service quality, response times, and uptime percentages consistently met or exceeded customer expectations.

Client: KONE Elevator India Private Limited

• Provided production support (24/7) and coordinated with developers, Management, and end users to resolve the critical issues.
• Architected and implemented end-to-end IoT monitoring solutions, integrating with cloud platforms and data analytics tools to provide actionable insights.
• Involved in Operational tasks such as Defect Management calls to review the ongoing Bugs/Defects and ensuring the Operational monitoring readiness of L1/L2 teams for New Releases
• Implemented End to End availability dashboards for all the IoT Solutions offering good visibility to Business stakeholders.
• Developed and maintained a comprehensive set of KPIs and performance metrics using AWS CloudWatch, providing continuous tracking, and reporting on IoT device status, response times, and system availability.

Client: KONE Elevator India Private Limited

• Worked as counter Lead for IoT Project in KONE Operations Center.
• Lead the DMS i.e 1st Escalation Point for Digital Product Solutions of KONE with minimal escalation.
• Reviewing the Aged Incidents, Problem Tickets & Service Dashboards of the Team and attending Weekly/Monthly Governance meetings of the project with IBM.
• Identifying the Monitoring gaps and implementing the Monitoring Improvements.
• Ensuring that the Team Members achieving 100% Compliance in Trainings related to KONE Policies & Security Compliance.

• Monitoring error logs and fixing application-level problems.
• Responsible for monitoring system resources such as server availability, utilization rates, performance, and configuration.
• Handling and troubleshooting 5000+ Java enterprise application server issues.
• Responsible in identifying the cause of the issue and resolving it, as per the SLA guidelines and analyzing thread dumps to resolve critical issues.
• Providing support to oracle(10g,11g) databases by continuously monitoring the resources of servers.

• Programmed, maintained, and troubleshot PLC logic and ladder diagrams for process and machinery control.
• Installed, configured, and maintained PLC hardware components, including CPUs, I/O modules, and communication interfaces, ensuring optimal functionality.
• Integrated safety measures and interlocks into PLC programs to enhance operational safety and minimize risk of accidents.