Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
MOHD FUZAIL QAMAR

MOHD FUZAIL QAMAR

Jobs
Karely, Allahabad

Summary

Dedicated System Administrator / IT Support Engineer with 8+ years of experience in end-user support, Windows & Linux administration, Active Directory, networking, virtualization, and ITSM tools. Skilled in troubleshooting, enterprise IT operations, and remote support. Strong expertise in ManageEngine ServiceDesk Plus, hardware/software support, and IT infrastructure management. Seeking a challenging role to contribute technical excellence and enhance organizational IT efficiency.

IT professional prepared for advancing IT infrastructure management and system reliability. Proven ability to manage servers, networks, and hardware, ensuring seamless operations. Known for strong team collaboration and adaptability to evolving technological needs, excelling in system troubleshooting and performance optimization.

Overview

9
9
years of professional experience
1
1
Certification
1
1
Language

Work History

SYSTEM ADMINISTRATOR

LOGIC FRUIT TECHNOLOGIES
05.2022 - 02.2026
  • Managing IT operations using ManageEngine ServiceDesk Plus (incidents & service requests).
  • Providing remote and onsite support for hardware, software, OS, and network issues.
  • Administering Active Directory users, groups, and permissions.
  • Supporting Windows & Linux systems.
  • Linux application support, user and group creation, and permission management.
  • Installing and troubleshooting network printers.
  • Configuring MS Outlook, resolving mailbox issues, and managing mail rules.
  • Managing G-Suite user accounts and access.
  • Troubleshooting internet, TCP/IP, and connectivity issues.
  • Coordinating with asset teams for laptop/desktop repairs and replacements.
  • Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
  • Worked with users to determine areas of technology in need of improved usability.
  • Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
  • Improved security measures by conducting vulnerability assessments and applying necessary patches.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Managed onboarding and offboarding of employees.
  • Enhanced system performance by optimizing server configurations and implementing regular updates.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Installed and configured network printers and other peripheral devices.
  • Diagnosed and executed resolution for network and server issues.
  • Planned and implemented upgrades to system hardware and software.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Implemented and maintained virtual private networks.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Developed and documented network policies, procedures and standards.
  • Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
  • Completed reports detailing network and systems performance and downtime issues.
  • Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
  • Increased user satisfaction by promptly resolving technical issues and maintaining open lines of communication.
  • Contributed to cost-saving initiatives by analyzing resource usage trends and recommending infrastructure adjustments accordingly.
  • Provisioned new software and hardware for use, following established security policies.

LAPTOP & DESKTOP SUPPORT ENGINEER

QDIGI SERVICES LTD.
06.2020 - 04.2022
  • Delivered end-user support for hardware, software, and network issues.
  • Handled tickets and ensured resolution within SLA.
  • Performed OS installation, system configuration, and peripheral setup.

IT EXECUTIVE (Client: OYO)

ZEST SYSTEMS PVT.
08.2019 - 05.2020
  • Supported users on Windows, Linux, and macOS systems.

LAPTOP & DESKTOP SUPPORT ENGINEER

TRACTABLE ENGINEERING PVT. LTD
02.2019 - 08.2019
  • Supported 130+ onsite and remote users.
  • Troubleshot Outlook, VPN, OKTA, and network issues.
  • Provided Windows 7/8/10 and MS Office support.
  • Coordinated hardware replacements with asset teams.
  • Set up local and network printers.
  • Performed basic server mounting/dismounting and hardware checks.

LAPTOP & DESKTOP SUPPORT ENGINEER

IQOR GLOBAL SERVICES
07.2017 - 01.2019
  • Computer assembly, installation, and maintenance.
  • Network setup and troubleshooting.
  • Optimized PC performance through regular updates, patches, and system upgrades.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Walked individuals through basic troubleshooting tasks.

Education

B.Com - Commerce

KANPUR UNIVERSITY
Kanpur, INDIA
01-2011

Intermediate - Commerce

UP Board
Prayagraj, India
01-2006

High School - Commerce

UP Board
Prayagraj, India
01-2004

Skills

Operating Systems: Windows XP/7/8/81/10/11 Windows Server 2008 RHEL macOS (basic)

IT Administration: Active Directory (Users, Groups, GPOs) DHCP DNS TCP/IP G-Suite Google Workspace MS Outlook Printer Management

Networking: LAN/WAN VPN OKTA Network Printer Setup TCP/IP Troubleshooting

ITSM & Tools: ManageEngine ServiceDesk Plus Remote Support Ticketing & SLA Management

Virtualization: Hyper-V VMware Virtual PC

Hardware & Software: OS Installation Upgrades Laptop/Desktop Troubleshooting Software Deployment Patch Management Antivirus & Endpoint Support

End-user support, system administration, AD management, network troubleshooting, remote support, IT asset coordination, virtualization, printer configuration, Outlook troubleshooting, G-Suite administration, hardware diagnostics, OS deployment, ticket lifecycle management, SLA compliance, and IT operations support

Certification

MCTS – Microsoft Certified Technology Specialist

Timeline

SYSTEM ADMINISTRATOR

LOGIC FRUIT TECHNOLOGIES
05.2022 - 02.2026

LAPTOP & DESKTOP SUPPORT ENGINEER

QDIGI SERVICES LTD.
06.2020 - 04.2022

IT EXECUTIVE (Client: OYO)

ZEST SYSTEMS PVT.
08.2019 - 05.2020

LAPTOP & DESKTOP SUPPORT ENGINEER

TRACTABLE ENGINEERING PVT. LTD
02.2019 - 08.2019

LAPTOP & DESKTOP SUPPORT ENGINEER

IQOR GLOBAL SERVICES
07.2017 - 01.2019

B.Com - Commerce

KANPUR UNIVERSITY

Intermediate - Commerce

UP Board

High School - Commerce

UP Board
MOHD FUZAIL QAMARJobs