Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Hobbies and Interests
Current Location
References
Timeline
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Mohd Irshad

Mohd Irshad

Mumbai

Summary

Dynamic Assistant Warehouse Manager with a proven track record in team management and operational efficiency. Achieved 99% on-time delivery and enhanced performance metrics through effective leadership and logistics expertise. Results-driven warehouse leader with extensive experience in managing large teams and optimizing processes. Recognized for consistently achieving same-day delivery and maintaining client-defined service levels, ensuring high customer satisfaction and operational excellence.

Overview

8
8
years of professional experience

Work History

Sr Customer Service Associate -Data

Teleperformance Global Business Pvt Ltd
Mumbai
03.2024 - 06.2025

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies.

Assistant Manager Warehouse

Riddhi Corporate Services Limited
Bangalore
01.2022 - 07.2023
  • Managing Team of 6 Supervisor & 50+ Picker & Packer, Labors
  • Ensured client defined SLA of 99% On-time reporting, Loading, and unloading of vehicles.
  • Warehousing operations
  • System updation and ensuring Minimum variance in stock in a multilevel warehouse of 3 Lakh sqft for Urban Ladder
  • Improving operational efficiencies on the ground level to increase onPicking Packing and shipping accuracy performance for customer orders.
  • 99% same-day delivery achieved month on Month for
  • Checking and verifying shipping records, handling questions or concerns of shipping / Fulfillment.
  • Manage cash/accounts and preparation of delivery and inventory reports.
  • Maintaining proper Inward and Outward stock.
  • Regular communication and motivation at ground level. Monitoring individual performance on various productivity metrics.

Warehouse Supervisor

KargoEx Logistics Pvt. Ltd.
Mumbai
07.2018 - 07.2021
  • Led a team of 5 Junior executives.
  • Managed a branch in Mumbai, Handled 3 clients of the company.
  • Ensured accurate kitting of 2700 kits of schoolbooks & delivery per day during peak periods.
  • Handled B2B Refrigerated Ice cream delivery with 0.05% wastage.
  • Managed the Same day delivery of 200 priority spares and electronics with 100% on-time delivery using Bikers and LCV

Ecommerce Executive

GATI KWE
Noida
04.2017 - 03.2018
  • supply chain and logistics management, including delivery route planning, network operations, first and last mile delivery management, and SOP implementation. Responsibilities also include team management, transporter coordination, in-transit loss control, and performance metric reporting to stakeholders. Desired skills often include logistics experience, coordination, problem-solving, customer management, and proficiency with relevant logistics software.

Education

B.A. (Bachelor of Arts) -

University of Allahabad
Allahabad
01.2016

HSC (Higher Secondary Certificate) -

U.P. Board
Pratapgarh
01.2013

SSC (Secondary School Certificate) -

U.P. Board
Pratapgarh
01.2011

Skills

  • Well-versed in MS Office (Excel, Word, PowerPoint)
  • Conversant with computer applications, including ERP (Enterprise Resource Planning) systems
  • data management, reporting (eg, MIS, inventory reports), and system updates In logistics, proficiency in Excel for tracking and ERP for stock management is crucial for minimizing errors and improving efficiency

Personal Information

  • Date of Birth: 07/08/96
  • Nationality: Indian

Languages

  • English
  • Hindi
  • Urdu

Hobbies and Interests

  • Traveling
  • Music
  • Reading
  • Reference

Current Location

Sag Baug chawl Saki Naka Andheri East, Mumbai -400059

References

References available upon request.

Timeline

Sr Customer Service Associate -Data

Teleperformance Global Business Pvt Ltd
03.2024 - 06.2025

Assistant Manager Warehouse

Riddhi Corporate Services Limited
01.2022 - 07.2023

Warehouse Supervisor

KargoEx Logistics Pvt. Ltd.
07.2018 - 07.2021

Ecommerce Executive

GATI KWE
04.2017 - 03.2018

B.A. (Bachelor of Arts) -

University of Allahabad

HSC (Higher Secondary Certificate) -

U.P. Board

SSC (Secondary School Certificate) -

U.P. Board
Mohd Irshad