Vishal Arun Kshirsagar
Pune
Summary
Results-driven Senior Customer Service Associate with expertise in conflict resolution and customer relationship management. Leads process improvements that enhance customer satisfaction and foster team collaboration. Strong communicator with proven ability to create positive customer experiences and support organizational goals.
Overview
10
10
years of professional experience
Work History
Sr Customer service associate
Credence Resourse Mamangement
Pune
12.2019 - Current
- Coordinated communication with attorney firms, insurance companies, and medical institutions.
- Managed customer inquiries through phone and email communications.
- Resolved complex customer issues efficiently and effectively.
- Performed senior customer service associate duties in the collections department for AMR medical services.
- Maintained customer information in account databases for improved accuracy and accessibility.
- Reviewed and processed outstanding bills aged 5 to 6 years, ensuring timely resolution and recovery.
C S A
Tech Mahindra business Ltd
Pune
05.2019 - 11.2019
- Provided customer support for Vodafone NZ clients.
- Provisioned new accounts and facilitated new sales for Vodafone.
- Managed customer billing processes.
C S A
XDBS pvt Ltd
12.2018 - 05.2019
- Acted as a customer service associate for global lead generation efforts.
- Called 300 potential clients daily, contributing to lead generation.
- Collected specific information from prospective clients to qualify leads.
- Generated 4 to 5 qualified leads daily.
C S A
Am infoweb Pvt. Ltd
Pune
07.2018 - 12.2018
- Gathered information from US clients, hospitals, labs, insurance companies, and law firms to support case management and decision-making.
- Monitored document flow by liaising with hospitals, labs, insurance companies, and law firms to maintain accurate records.
- Facilitated document retrieval process through collaboration with team members to ensure timely access to necessary information.
Sr C S A
Credence Resourse Management
PUNE
01.2016 - 07.2018
- Working as Sr C S A in collection process AMR based in the USA
- Collected an average of $1000 daily through 2 to 3 payments for medical bills, contributing to cash flow stability.
- Resolved outstanding bills aged 5 to 6 years, improving collection rates and reducing account delinquencies.
- Processed customer payments, ensuring timely posting and accuracy.
Education
Intermediate -
TJPV Vairag
Solapur01-2004
High school -
Shardadevi Jr Collage Vairag
Solapur01-2000
Skills
- Billing processes
- Client communication
- Issue resolution techniques
- Account management
- CRM tools
- Data analysis
- MS Excel
- MS Word
- MS-PowerPoint
- MS Office
Hobbies and Interests
- Listening music
- Drawing
- Sculpturing
Personal Information
- Date of Birth: 16/07/1984
- Nationality: Indian
- Marital Status: Married
Languages
English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Disclaimer
I hereby declare that above-mentioned facts and given figures are true to the best of my knowledge and if found incorrect at any stage, my appointment stands cancelled.
Timeline
Sr Customer service associate
Credence Resourse Mamangement
12.2019 - Current
C S A
Tech Mahindra business Ltd
05.2019 - 11.2019
C S A
XDBS pvt Ltd
12.2018 - 05.2019
C S A
Am infoweb Pvt. Ltd
07.2018 - 12.2018
Sr C S A
Credence Resourse Management
01.2016 - 07.2018
Intermediate -
TJPV Vairag
High school -
Shardadevi Jr Collage Vairag