MOHD KHALID
North West Delhi
Summary
Analytical, energetic, and detail-oriented with broad and deep experience in Banking and Collections. I intend to enhance my professional skills in a dynamic and stable workplace. I like to be in challenging atmosphere that provides learning & growth opportunities.
Overview
11
11
years of professional experience
Work History
Collection Manager
Akara capital advisors private limited
10.2023 - Current
- Working as a Collection Manager in flows portfolio of Stashfin application
- Handle the Flows portfolio customers of Bkt X and 1-30 with the help of four vendors
- Manage escalation and ensure resolution of the cases
- Handle walk and ensure resolution of the case's
- Cordinate with the agencies to collate the feedback and share the consolidate feedback with the senior management
- Self working on high value case through calls and field
- Cross check all paid cases DPD on a daily basis
- Update Comment and collection report
- Provide data to agencies
- Part paid Till date paid
- MTD comment report
Banking and Non-Banking Collection Manager
HI-TEK Syndicate
03.2017 - 09.2024
- Product Knowledge- Worked in Two-wheeler flows, Personal loan flows, Personal loan Write-off, Business loan, Self-Employed loan of HDFC Bank, HDB Kotak Card Write-off or flows
- Handle a team size of 5 Supervisors and 30 agents Inhouse and field team
- Making allocation for the agency and uploading the same in agents Vymo id’s
- Review the team on the basis of their achievement and the month end number’s requirement
- Managing productivity of every agents on a daily basis and update the same with the management
- Responsible for the agency performance and use to overcome the challenges in meeting numbers with the required help
- Use to recognize the accounts where legal help is required; highlight the same with the CLM for proceeding with the legal formalities as per the Bank Policies and Guidelines
- Visited the accounts with the CLM and where Legal has been initiated
- Self-visit those accounts which require visit at customer address
- I personally work on those accounts where customers refuse to pay with agent
- Cross check all paid accounts and DPD on a daily basis
- Cross check the feedback of agents whether they have uploaded correct feedback or not
- Coordinate with field team and tracking field visit’s and feedback
- Use to have joint visits on the High Value accounts to crack them and get the best result
- Responsible for preparing bills of the agency and follow with the Bank Finance team till disbursement
Officer
HDB Financial services pvt ltd
07.2015 - 12.2016
- Working as an officer in Debt Management profile of HDFC Bank portfolio
- Handle the customer calls on dialer for Bkt x pending dues
- Achieve the resolution targets
- Achieve the daily target of the calls on the dialer along with the quality parameters of dialer
- Understand the queries & complaints of the customer on the dialer and ensure to forward it to concerned agency manager for immediate resolution
- Ensure the smooth functioning of the dialer for all agents pertains to the team
- Ensure to provide the proper resolution of the queries & complaints of the customer related to the credit card
- Strategies to ensure strong follow ups on the high values cases along with the field visits done
- Ensure to make field visits on the premium & non premium cases and then coordinate BM's & RM's to de tag from their allocations
- Ensure agency to share the annexure of the payment collections on a daily basis
- Ensure agency to execute skip tracing of the cases those are not available at the address
- Ensure to update trails by agency collectors through HHT Machines on a daily basis
Sales
Teleone consumer product Pvt Ltd
03.2014 - 07.2015
- Handling inbound and outbound calls for telesales
- Meeting daily DRR for team and reporting to the immediate Team leader
- Regular calls on Non contactable accounts and callback accounts
- Evaluating regular calls made by agents and sharing feedback for the same
- Monitoring dialer applications for evaluating performance of callers
- Motivating team and taking regular team meetings to enhance team performance along with regularizing leaves and attendance for the down line
- Coordinating with Field Executives and making the daily reports to ensure
Education
Bachelor of business administration - B.B.A
Roorkee Adventist college
01.2011
Intermediate -
Lala sukh lal sanatan dharam inter College
01.2008
High school -
Green field modern High School
01.2006
Languages
- Hindi
- English
- Urdu
Personal Information
- Date of Birth: 06/04/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Collection Manager
Akara capital advisors private limited
10.2023 - Current
Banking and Non-Banking Collection Manager
HI-TEK Syndicate
03.2017 - 09.2024
Officer
HDB Financial services pvt ltd
07.2015 - 12.2016
Sales
Teleone consumer product Pvt Ltd
03.2014 - 07.2015
Bachelor of business administration - B.B.A
Roorkee Adventist college
Intermediate -
Lala sukh lal sanatan dharam inter College
High school -
Green field modern High School
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